Hello, I am selling logo design and web design services on my website for last 2 years. This time I got a client who asked me that I'll partially give you the money in two different installment the first installment he paid me and i started his work and completed the task now there notices were sent to him to clear his remaining dues but no action was taken from his side. After 3 notices his service was automatically suspended. He opened a dispute at paypal for a full refund but we dont have any kind of refund policy and at the same time we have a complete policy page at our website that we offer free trails to you before you pay for the service. Now I placed an escalation at paypal and i got three different options to respond please help me with them which option should i go with it an what you suggest me to provide Reason: Non-receipt Claim Your buyer has reported a problem with this transaction and we have opened an investigation into this transaction. Please respond to this claim by Mar 6, 2014. How would you like to respond? 1. Issue the buyer a full refund. 2. I can provide tracking information. 3. Provide proof that the buyer has already been refunded.
Call them or, via email, let them know its a service related matter. Problem solved. Paypal will not intervene in these matters. That is why there is no option to state the "work was done". They only get involved if its a purchase of a tangible item. Nigel
It is best to call them and speak with a representative on the phone. Whenever I have had to deal with a dispute I found talking to them on the phone was the easiest and quickest way to get the issue resolved.
The only thing they are going to tell him is that digital goods are not covered. His only option at this point is just provide the refund; in the end he is going to lose.... (take the high road, issue the refund, and wish your client the best....)