HELP!! Raw data export not working

Discussion in 'Optigold ISP' started by seminole, May 18, 2006.

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  1. #1
    I am trying to do a raw data export to get the username and passwords because our webserver just crashed. Here is exactly what happens

    I click maintenance
    Then I click Raw data export
    Then I click Customer data
    Then I choose "found set"
    I then click to sort by "login"
    then the "save in" box appears and I choose where to save.

    Here is where the problem occurs. I should now see a box
    to define what fields to export data from but it never comes
    up??? Just the "save in" box .

    What can I do? I need this data really bad. Thanks for any help. Will
    pay for support on this if we need to.

    Brian Rash
    864-415-3352
     
    seminole, May 18, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Is the FileMaker process doing anything? Like if you check your system processes, is it using any CPU time?
     
    digitalpoint, May 18, 2006 IP
  3. seminole

    seminole Guest

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    #3
    Yes the system processes sho that it is running, but I don't think it is trying to process my request. I've tried it on 2 different computers and got the same result. I waited about 30 minutes and the field screed never came up. It's like that function is broken or something. I really need help with this, all of my email users are down. Could you call me to try to troubleshoot this?
    864-415-3352. Thanks, Brian
     
    seminole, May 18, 2006 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Have you tried recovering the files in question?
     
    digitalpoint, May 18, 2006 IP
  5. seminole

    seminole Guest

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    #5
    What do you mean? I can access them from the customer info screen but I need all of the usernames and passwords exported so that I can import them into the mail server. I even did the upgrade to the new version of OG and still get the same problem with the raw data export. Can we set a time for you to VNC into my machine, so that you can see it for yourself? I spoke to the other Shawn at the office today and he can't figure it out either. I just really need this data...Bad>.....
     
    seminole, May 18, 2006 IP