Help Needed By A Friend

Hello,

aqnshosting profile link http://forums.digitalpoint.com/member.php?u=125988 is my friend and he is requesting to the mods to please see why he can't login to his account and his username is showing in pink colour.
Please fix.
His email address is
But now he is also not able to use the forget password feature as it says the email address was not found.

Thanks