Help me with my Returns Policy

RB! Active Member

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#1

I just made my returns policy for my business, and I need to know if it makes sense to you guys. Are all points covered? Does it make sense, and what questions do you have still, after reading the policy? (will give +rep of course)

Heres the policy, I took a few lines from other similar retailers, and summarized it into one, I tried including all the major things that should be in a returns policy, hopefully, it makes sense..

We guarantee our items to be free from defects and workmanship within 30 days, or we will exchange the item(s) for a new one. Return shipping would be paid by the buyer, unless there was an error on our part.

If your product is not functioning properly upon arrival, please send a message to Technical Support within 30 days of receipt for troubleshooting. In most instances, our representatives can assist you in diagnosing and resolving your product problems.

Specific Terms:

Merchandise must be returned within 30 days of receipt
Returned items must not have any signs of abuse or intentional damage; we carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges
No walk-in return/replacement service will be accepted
A refund is only issued if a replacement is not available
A 15% restocking fee of the purchase price is applied if the item(s) are not defective

Return Terms:

If the item you have ordered is defective, or there was an error on our part, contact us within the 30 day period and we will replace the defective item with an item of equal value or greater
In the event that a suitable replacement is not available, a refund (including tax and shipping) will be issued in the form of the original payment method. If the replacement is of lesser value, we will partial refund the difference
Defective software, computer and game console games, music CDs, DVDs, and videos in opened packages may only be replaced by the SAME title and format ONLY (and subject to current availability) within 30 days of receipt
Important: In the event that a returned order has items missing, the value of the missing materials will be assessed and a 15% re-stocking fee will be deducted from the productâ€™s price.

Return Procedures

Merchandise should be carefully packed to prevent any losses or damages in transit, insured with the carrier for the full amount of purchase
Merchandise must be sent back in the original packaging with the original packing slip, if one was included.
Disclaimer

Shoppers Circuit is not responsible for any merchandise that it does not received or that is not returned in accordance with the following terms:

We are not responsible for any losses in the mail while returning returned merchandise
Returned items with signs of abuse or intentional damage will be refused and returned to the sender at the sender's cost
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. Shoppers Circuit cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.

Extended Warranty

When you purchase any product from Shoppers Circuit, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturersâ€™ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.

All pricing subject to change. For all prices, products and offers, shopperscircuit.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Promotional offers from shopperscircuit.com are subject to availability and are available only while supplies last. No rain checks will be issued on promotional items and offers.

While Shoppers Circuit uses all reasonable efforts to include accurate and up-to-date information on the Site, Shoppers Circuit makes no warranties or representations as to the Site's accuracy. shopperscircuit.com assumes no liability or responsibility for any errors or omissions in the content on the Site.

Merchandise that arrives defective (DOA) may be returned within 30 days of receipt at the discretion of Shoppers Circuit. Defective items will not be subject to a restocking fee.
Click to expand...

RB!, Aug 8, 2007 IP

Hannah Guest

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#2

I've changed a few things that were either confusing or just not written as well as they could be. Those changes are bolded.

Also, one thing you need to cover is a return in case of a shipment ARRIVING damaged. You can't hold a customer at fault for that and should issue a replacement while UPS or whoever you use investigates.

We guarantee our items to be free from defects and workmanship within 30 days, or we will exchange the item(s) for a new one. Return shipping is to be paid for by the buyer, unless there was an error on our part.

If your product is not functioning properly upon arrival, please send a message to Technical Support within 30 days of receipt for troubleshooting. In most instances, our representatives can assist you in diagnosing and resolving your product problems.

Please Note:

Merchandise must be returned within 30 days of receipt
Returned items must not have any signs of abuse or intentional damage; we carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges
No walk-in return/replacement service will be accepted
A refund is only issued if a replacement is not available
A 15% restocking fee of the purchase price is applied if the item(s) are not defective

Return Terms:

If the item you have ordered is defective, or there was an error on our part, contact us within the 30 day period and we will replace the defective item with an item of equal value or greater
In the event that a suitable replacement is not available, a refund (including tax and shipping) will be issued in the form of the original payment method. If the replacement is of lesser value, we will partial refund the difference
Defective software, computer and game console games, music CDs, DVDs, and videos in opened packages may only be replaced by the SAME title and format ONLY (and subject to current availability) within 30 days of receipt
Important: In the event that a returned order has items missing, the value of the missing materials will be assessed and a 15% re-stocking fee will be deducted from the productâ€™s price.

Return Procedures

Merchandise should be carefully packed to prevent any losses or damages in transit, insured with the carrier for the full amount of purchase
Merchandise must be sent back in the original packaging with the original packing slip, if one was included.

Disclaimer

Shoppers Circuit is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:

We are not responsible for any losses in the mail while returning returned merchandise
Returned items with signs of abuse or intentional damage will be refused and returned to the sender at the sender's cost
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. Shoppers Circuit cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.

Extended Warranty

When you purchase any product from Shoppers Circuit, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturersâ€™ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.

All pricing subject to change. For all prices, products and offers, shopperscircuit.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Promotional offers from shopperscircuit.com are subject to availability and are available only while supplies last. No rain checks will be issued on promotional items and offers.

While Shoppers Circuit uses all reasonable efforts to include accurate and up-to-date information on the Site, Shoppers Circuit makes no warranties or representations as to the Site's accuracy. shopperscircuit.com assumes no liability or responsibility for any errors or omissions in the content on the Site.

Merchandise that arrives defective (DOA) may be returned within 30 days of receipt at the discretion of Shoppers Circuit. Defective items will not be subject to a restocking fee.
Click to expand...

Hannah, Aug 8, 2007 IP

RB! Active Member

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#3

Hannah said: ↑

I've changed a few things that were either confusing or just not written as well as they could be. Those changes are bolded.

Also, one thing you need to cover is a return in case of a shipment ARRIVING damaged. You can't hold a customer at fault for that and should issue a replacement while UPS or whoever you use investigates.
Click to expand...

Hi Hannah, thanks for looking it over (+rep), can you be more specific on what things were confusing, or you were confused about.

Good point on the item arriving damaged, but isn't that already in there by mentioning if an item is not functioning properly upon arrival, they have the 30 days of receipt to notify us

RB!, Aug 8, 2007 IP

Corey Bryant Texan at Heart

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#4

You should have an attorney review it for errors. Jeffery Cohen would be the attorney I recommend.

You should also consider implementing an RMA system as well

Corey Bryant, Aug 8, 2007 IP

RB! Active Member

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#5

Corey Bryant said: ↑

You should have an attorney review it for errors. http://www.internetlitigators.com/Jeffery Cohen would be the attorney I recommend.

You should also consider implementing an RMA system as well
Click to expand...

thanks for the link, how much do these internet attorny's cost?

my business is not big enough to benefit from a RMA system yet

RB!, Aug 8, 2007 IP

Hannah Guest

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#6

RB! said: ↑

Hi Hannah, thanks for looking it over (+rep), can you be more specific on what things were confusing, or you were confused about.

Good point on the item arriving damaged, but isn't that already in there by mentioning if an item is not functioning properly upon arrival, they have the 30 days of receipt to notify us
Click to expand...

Sorry, I just meant to say that the parts I changed and bolded weren't really confusing, but could have been worded better.

And yes, while the item arriving damaged is covered by the not functioning upon arrival, I would still add it in as a separate spot, just in case. People might not make the connection and think "not working properly" means it looks fine cosmetically, but doesn't actually work, not that it arrived smashed in the mail.

Hannah, Aug 8, 2007 IP

Corey Bryant Texan at Heart

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#7

RB! said: ↑

thanks for the link, how much do these internet attorny's cost?
Click to expand...

Well he has a membership plan that is $750.00 and you get:

Five hours of lawyer services.

Discounted hourly rate for lawyer services over the 5 hours

Access to our latest articles and news in the member's area.

Piece of mind knowing you have a pre-established relationship with your personally assigned Internet counsel.

RB! said: ↑

my business is not big enough to benefit from a RMA system yet
Click to expand...

The more tracking you put into place now, the better. You won't have to re-train your staff later and you won't have to re-train your returning customers.

Consider ahead and be planned for it

Corey Bryant, Aug 9, 2007 IP

RB! Active Member

Messages:: 216

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#8

Corey Bryant said: ↑

Well he has a membership plan that is $750.00 and you get:

Five hours of lawyer services.

Discounted hourly rate for lawyer services over the 5 hours

Access to our latest articles and news in the member's area.

Piece of mind knowing you have a pre-established relationship with your personally assigned Internet counsel.

The more tracking you put into place now, the better. You won't have to re-train your staff later and you won't have to re-train your returning customers.

Consider ahead and be planned for it
Click to expand...

do u know of any good RMA systems, what would u recommend, and how much do they cost

RB!, Aug 9, 2007 IP

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Help me with my Returns Policy

RB! Active Member

Hannah Guest

RB! Active Member

Corey Bryant Texan at Heart

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Hannah Guest

Corey Bryant Texan at Heart

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