Help Invoicing Problems

Discussion in 'Optigold ISP' started by baddnet, Feb 20, 2006.

0
  1. #1
    We have a problem with invoicing.
    We generate invoices..the amount due shows on the right after generating..
    Click invoive now.... and on some.. it invoices the correct amount..and on some it will add an extra $14.95..
     
    baddnet, Feb 20, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Does it add an extra line item (not in the customer's billing cycle)?
     
    digitalpoint, Feb 20, 2006 IP
  3. baddnet

    baddnet Peon

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    #3
    Yes it does
     
    baddnet, Feb 20, 2006 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Did you maybe delete customers without doing a Null Line Item clean up (under Maintenance & Preferences -> Clean Up)?
     
    digitalpoint, Feb 20, 2006 IP
  5. baddnet

    baddnet Peon

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    #5
    Not sure if that has happened or not... will doing a null line item clean up help now..if it was done.. ?

    I went to Maintenance & Preferences -> Clean Up)? and on Null Line Item..
    I see our products, invoice, amount, billing cycle customer.
    I dont see any lines with any data except product an amount...the rest of the fields are empty

    So it looks like I should delete all the null line items correct?
     
    baddnet, Feb 20, 2006 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Correct...
     
    digitalpoint, Feb 20, 2006 IP
  7. baddnet

    baddnet Peon

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    #7
    Thank you so much.. :)
     
    baddnet, Feb 20, 2006 IP