hello today we received message from 2checkout Chargeback department ,this message contain this section : can anyone help me in this wordes website print out Verisign transaction detail report Can I stop this Chargeback ?
You should provide every proofs you can find on the transaction such as e-mail correspondence between you and the buyer, showing that the buyer actually had an intention to buy your product, product page, shipping address, shipping confirmation, etc. I don't have any experience with 2Checkout. If this case were at eBay or PayPal, it would be very hard for a seller to win such a case like this.
Yap but trust me, they will still charge back and your account will be closed very soon. They will send you the money on your balance after 60 days
The only solution is to work with 2checkout and provide them as much details as possible in regards with the purchase / order / details to challenge but if your item is intangible goods / services, be ready to lose the chargeback. 2Checkout has way too much chargeback when it comes to intangible goods or services so just be prepared Good luck!
I don't have much experience with 2checkout. I am surprised to read: "There is a fee of $15 USD to challenge a chargeback." Did you get a fee for the actual chargeback? So, are they saying that if you challenge and lose, you'll get charged a second time? If you didn't get a fee for the original chargeback, I would say don't fight it. You'll more than likely lose (unless you have VERY strong evidence).
Were you able to resolve this issue? We are happy to give advice on how to decrease the amount of chargebacks you receive. Unfortunately it is out of our control and a risk of doing business online. Feel free to reach out at for advice and/or help
Let me add my story of being victimized by 2CO. I am the seller. 2CO is the heaven for people who intend to fraud. Why? Hear me out. I am in the business to establish good earning wordpress blogs and then sell them. I became the part of 2CO and that was my bad day. One person bought one of my site and told me that he will pay only on 2CO. He paid for the site and i handed over him all the details of website like files, hosting, passwords, domain etc. Once everything is handed over to him, after one week, i got an email from 2CO that they have made the chargeback. They also put the chargeback fee on my account. They blocked my account as my account went in negative after chargeback. They said if i want to challange then they will charge $15 more for that. They gave me reason that, the transaction was made using the credit card illegally. Means the card was actually hacked and then payment was made. Now i am in a state where i lost my money, and my asset which was my website. If you consider Google, Godaddy, Paypal, escrow, they act as bridge between buyer and seller, and confirms if there is any dispute. Here, they refund all the amount because they have mentioned it on their terms and conditions. No support whatsoever for the seller here. Now if you want to make a fraud. Ask your seller to come to 2CO, pay him there, get the product, and then ask your credit card company for chargeback giving the reason, that those transaction was false and you didnt made that transaction. So according to 2CO will refund automatically. But on the other side i found dozen of examples, where the buyer are complaining that they didnt get the proper product and asking for refund, but 2CO is telling them that they cannot refund. Who knows if they really refund the amount? Who knows if the refund is actually asked? After research i also found dozen of examples where people got the same email that they chargeback the amount because of illegale use of credit card. Now if the hacked card is used then whose job is this to check that? As seller, i know that someone wants to buy my product for the amount i want. If that person is buying by robbering even a bank, what wrong i done? They have few clauses mentioning in "Intenational seller agreement" nad based on those clauses, they simply dont protect, either seller or buyer. But at the same time they say that they have a department which checks and control frauds. Interestingly they give a reply, that they cannot protect every transaction. Now if you do your research you will find out hundred of complaints. Even there are groups who are planning to submit a petition against them as they believed that 2CO is actually involved in fraud. Simply stay away from 2CO. Do your research first. e.g. check few of the links like: http://www.complaintsboard.com/complaints/2cocom-c20818.html Fraud: http://www.minibb.com/forums/other-1/from-history-of-minibb-fraud-gabriel-candiani-5731.html http://www.sitepoint.com/forums/showthread.php?231092-Urgent!-2Checkout-Suspends-Account-amp-Demands-128 http://www.webhostingtalk.com/showthread.php?t=387697 Be Safe....
just directly contact the client. sometimes they may not have recognized the charge and they have filed a dispute.
2checkout indeed a very costly payment processor. It seems that an unauthorized transaction has occurred. if you are using a shopping cart interface then send out the screenshot of the order page available in your shopping cart admin panel. Always follow what they have or had said you in order to retain your account. Otherwise your account get suspended.