Hi guys, I sell php scripts and other digital goods online using e-junkie. But lately during this past 1-2 weeks lot of people are scamming me They first buy my product using my e-junkie buy now button and after tyhey get the product they just open a dispute as "Unauthoried transaction" and then they get their money back these cheaters are getting my products for free is there any measures that i can take to prevent this ? I contacted paypal but their customer service is SHIT..they dont even know what the f they are talking about..It looks like paypal is breeding bunch of baboons in a corperate office What sort of additional proofs should i ask from my buyers during the time they pay me the money before i give out the product to them? PLZ DO GIVE ME SOME REALLY EFFECTIVE SUGGESTION. I WOULD REALLY APPRECIATE YOUR HELP HERE Thank You
Giving Products Manually is a Good Option but it will reduce the business because it need a lot of time to manually do all these things.. what if you got 1000+ Sales in a day... you may delay the order to next day.. so customers will think that they get cheated or something like that and just put a dispute... also most people like to download product asap after payment.. If you are selling some software's then putting license validation will prevent from free users to that software's.. but in cause of ebooks or something like that they is no way to prevent this..
If you are getting much disputes then better shift to some other payment processor. And its common to find disputes in PayPal for digital products. Or you can try dealing with trusted people if you are on any forum.
its better u put a hold between the payment and the script distribution and use a service like 2checkout they have additional fraud detection system
You should ask for personal info before allowing them access to your digital goods. That way they'll think twice about pulling an unauthorized transaction on you!