HELP: How to deal with people who use foul language on live chat?

Discussion in 'General Business' started by aloksharma, Feb 28, 2009.

  1. #1
    I don't know if this was a customer or some jealous competitor, but I think we need to teach them a lesson so that they do not do this the next time. Not sure, but it might be someone from this forum also who did not like my comments.

    However, I have his IP address recorded and just want to know that what you would do with such cases?

    Here is the chat conv.

    System 7:05:13 PM

    Chat Request for Support:
    Name: Crazy Fucker
    Email:
    Company: Unknown


    System 7:05:23 PM
    Chat accepted by Alok Sharma.

    Alok Sharma 7:05:23 PM
    Hello Crazy Fucker, my name is Alok Sharma, how may I help you?

    Crazy Fucker 7:05:44 PM
    do you have any issues with PORN hosting

    Crazy Fucker 7:06:27 PM
    i got tonnes of fucking pics i want to host them ... is that an issue

    Alok Sharma 7:06:39 PM
    One moment, let me check.

    Alok Sharma 7:07:55 PM
    Please be there while I check with it out for you.

    Crazy Fucker 7:08:11 PM
    fuck ... its very slow mate ...

    Crazy Fucker 7:09:10 PM
    hey any fucker around ???????????????????????????????????????????????????? aheeeeeeeeeelllllllloooooooooooooo

    Alok Sharma 7:10:21 PM
    Well, you better find another host if you can't mind your language. BTW, we have your IP address and time recorded and we can forward it to the concerned law enforcement agencies if required.

    Crazy Fucker 7:10:20 PM
    go to fucking hell you are slow ........... wasted my time .............. maa fuckerk

    Crazy Fucker 7:10:40 PM
    FUCK..........

    Alok Sharma 7:10:56 PM
    Thank you. See you at the courts of law.

    Alok Sharma 7:11:00 PM
    Thank you for using Ruchie.com Live Support.

    Have a wonderful day.

    Bye...


    System 7:11:05 PM
    This chat has been closed manually.
     
    aloksharma, Feb 28, 2009 IP
  2. aloksharma

    aloksharma Well-Known Member

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    #2
    Looks like this might not have happened with anyone. Is it?

    Come on guys, share your experience and comments please...
     
    aloksharma, Feb 28, 2009 IP
  3. terminator69

    terminator69 Notable Member

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    #3
    This is going to happening inevitably if you run a live chat. Either learn to deal with people like that or disable the chat.
     
    terminator69, Feb 28, 2009 IP
  4. falguni1

    falguni1 Peon

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    #4
    looks like somebody was doing timepass.
    What were you doing, entertaining him.

    You should have had closed the chat at the instance of first abuse.
    You said thank you to all that and now you want to teach him a leason.
    It would have been better if you didnot had that conversation with him.
     
    falguni1, Feb 28, 2009 IP
  5. Alex Brooks

    Alex Brooks Banned

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    #5
    Agreed. In cases of abuse, meerly ban their IP address from your website and close the chat. :)
     
    Alex Brooks, Feb 28, 2009 IP
  6. bkwilson

    bkwilson Peon

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    #6
    Yes, there are people like that in the world. You know the ones that are kids, still act like kids ect. Like people are saying I would just ban their IP and be done.
     
    bkwilson, Feb 28, 2009 IP
  7. magda

    magda Notable Member

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    #7
    I'm just wondering , if you found all the swear words so offensive, why post them here?
     
    magda, Feb 28, 2009 IP
  8. mentos

    mentos Prominent Member

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    #8
    Don't be sad.
    I too have faced some of my live chat that is rude.
    What i do is banned their IP so that they can't access my site anymore.
     
    mentos, Feb 28, 2009 IP
  9. aloksharma

    aloksharma Well-Known Member

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    #9
    Thank you guys for your feedback.

    Well I agree that it was my mistake and I should have not entertained such a chat, but for now I have learned a good lesson.

    As regards to banning the IP address, well its a bit difficult because the IP address belongs to BSNL NIB which is dynamically allotted. So banning that IP will also ban other users in that range. The IP address was 59.95.71.189 and the geo location detected was Nagpur, Maharashtra, India.

    BTW, I just recalled that I know the ACP of the Cyber Crime Cell and I will be meeting him tomorrow. Lets see how far this guy has to run.
     
    aloksharma, Feb 28, 2009 IP
  10. tech4

    tech4 Well-Known Member

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    #10
    there's nothing you can do, just ignore them.

    Or tease them but dont use foul languages. when someone online is being rude, you could just spam them with tease messages and they will run away from you like flies away from the sun.
     
    tech4, Feb 28, 2009 IP
  11. greatidea

    greatidea Peon

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    #11
    just ignore them or do the same thing to them
     
    greatidea, Feb 28, 2009 IP