Just when I was about to start my ecommerce site few days back after months of hardwork, I received a message from Paypal on account limitation. So, I have been hunting for good paypal alternatives. Finally, I have decided to use moneybookers merchant account. Although I won't be able to receive paypal payment, they accept credit and debit card payment. So, I went through the pages on the moneybookers site, and the instructions for the payment gateway read that I need to click on "Merchant tools" under my account to begin with. Now, there is no such option under my moneybookers account. I am based in India. So, I am wondering.... do I have to open another merchant account with moneybookers for the payment gateway or is there a way to enable the payment gateway on the existing personal account that I had opened with moneybookers a year back. I don't want to open two accounts if they don't allow. I have emailed them as well, but I guess I will have to wait for the weekends to get over to receive their reply. In the meantime, if anyone over here knows the answer then do let me know Thanks in advance
I hаvе heard оf thе service and thеy hаvе а generally good reputation. People tеll me, though, that theіr fees аre slightly higher than PayPal and thеу arе much mоrе limited in terms оf merchant acceptance.
hi i am from india i am joing moneybookers a long time back last month i started accepting payment via moneybookers i have verified account at moneybookers even my website is also verified with them as i registered as a merchant account . When ever i receive a payment the Reserve Limit of the account everytime increase i have more then 220$ apporox and i want to withdraw The account to my indian bank account but i am unable to do so everytime i receive a msg This transaction cannot be executed because your account balance is not sufficiently above your reserve of Rs XXXXXX i had mailed them and got a reply Thank you for contacting Moneybookers Merchant Service. Following up on your reserve/ withdrawal limits enquires please be advised that with any payment, there is always the risk of a chargeback. A chargeback applies when your customer contacts their card issuer or bank claiming that he/she did not make the payment or receive their goods. In most cases this can be avoided by setting up clear terms and conditions, granting fast delivery of ordered goods or services and can be resolved directly between you and your customer. If your customer initiates a chargeback, the respective amount will be taken directly from your Moneybookers account. We need to ensure that you always have a positive balance in your account; if your balance becomes negative then you lose the ability to accept any further payments until you have uploaded enough funds to get back into the positive. In order to ensure that you can continue trading without the worry of this happening, we will hold a reserve on your account for a period of 30 days before the Merchant verification process. After this verification process, a small portion of every transaction will be held on your account for a period of 180 days. Our typical reserve is 10%. If you would like to discuss this applied rolling reserve, please contact our merchant services team. We may also provide merchants with protection against chargebacks upon request. At a certain stage, you will have to undergo a verification process for your Moneybookers account! This is a regulatory requirement of the Financial Services Authority (FSA). As a verified merchant you can benefit from unlimited transactions, sending and receiving money worldwide and can take advantage of various marketing opportunities. Moneybookers will contact you again to guide you through this verification process. You will be asked to provide a set of necessary documents and fill in a short questionnaire/ agreement. All this information can be found in our resource centre. We are pleased to welcome you as one of our merchants and will contact you soon to confirm the next steps to start receiving payments with us. Kind regards, Your Moneybookers Merchant Services Team i again emailed them 2-3 times but i diidnt got any reply from them any one can please help me regarding it how can i withdraw the amount to moneybookers . Plz help
writing to inform you that your account at Moneybookers will remain closed. Upon registration of your account with Moneybookers you agreed to our Terms and Conditions. Please visit section 11 and 17 of our Terms and Conditions for more information: Moneybookers have the right to recover from you any costs or losses incurred as a direct or indirect result of this breach of our terms and conditions up to the value of 150 Euros. Please IMMEDIATELY also remove any references to Moneybookers.com from your website. We are committed to resolving complaints whenever possible through our complaints procedures. If a matter cannot be resolved satisfactorily, you may be able to refer your complaint to the Financial Ombudsman Service. This would depend on the nature of the complaint and whether within the rules of the Service the person making the complaint is "eligible" to refer the matter to the Ombudsman. The Ombudsman Service exists to provide independent adjudication and investigation will be undertaken prior to making a decision about outstanding disputes. A leaflet explaining the Financial Ombudsman Service is available on request. Alternatively the Ombudsman can be contacted direct at the following address: Financial Ombudsman Service PO Box 4 South Quay Plaza 183 Marsh Wall London E14 9SR Telephone: 0845 080 1800 E-mail address:enquiries@financial-ombudsman.org.uk For further information visit the Financial Ombudsman Service website at: www.financial-ombudsman.org.uk Thank you for your cooperation. Kind regards, Moneybookers Security ----------------------------------------------------- Moneybookers Ltd., London, Registered in England and Wales no 4260907. Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom. Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA). This email message is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email. Please also telephone (+44 870 3830232) or fax (+44 870 922 3274) us immediately and delete the message from your system. Email may be susceptible to data corruption, interception and unauthorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof or your reliance on any information contained therein if you are not the intended recipient. Following an audit of your account by our security department, we must advise that your account will now remain closed. Based on your transaction history, we have reasonable grounds to discontinue our business relationship. Please be reminded that upon registration of your account with Moneybookers you agreed to our Terms and Conditions. Please visit section 11 and 17.4 of our Terms and Conditions for more information: 11.6. If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section 11 or without the necessary approval under section 11.4, we reserve the right to: * reverse the transaction; and/or * close or suspend your Account; and/or * report the transaction to the relevant law enforcement agency; and/or * claim damages from you; and * charge you an administration fee of up to 150 EUR in case we apply any of the above. Please IMMEDIATELY also remove any references to Moneybookers.com from your website. Thank you for your cooperation. Kind regards, Moneybookers Service They are reply same message several times. I have contact 1000 times. They reply me same message. When I ask them, I will file case, they open issue, I am playing poker! Though I never play poker & never receive even a single cents from poker site. They proof again they are fraud. Than, they give me a investigation organization email. But, that organization even not reply the message!
Then you must have done something really wrong. The only problem I have with moneybookers is that their support is really slow, but not bad.
Moneybookers is fine for me.you need to follow up manully they send pdf and sign them.then wait for pre-approve you use merchant service.They are good But i agee with atinga "Slow support" i m always calling them follow up if got problem.They are really goo stuff you can try them.