We are looking at switching to BigCommerce, and would love to hear some first hand experiences from other online store owners that have taken this step before. How did you find the whole switching process? How did you find their customer support? Has there been any significant impact on your search rankings (extremely interested to know more about this as we have decent rankings currently) and the traffic numbers? What about your conversion rates after switching (up or down)? Or anything else that matters. Thank you.
I switched from the Amazon selling platform to Big Commerce last year. We are using the Paypal Pro shops checkout. The set up took less than 15 minutes and the process of customizing the templates was very straightforward (and even easier in new release). The support staff is very attentive and quick to respond. Updates are well thought out and well executed - you just click a button to schedule the updates to be applied to your store. Big Commerce eliminated a lot of headaches for us and helped in raising our conversion rates...many marketing and search engine tools include in the package.
Thank you ciscodiaz for your insights. I contacted Bigcommerce sales with some questions, and felt very disappointed (it took them a long time to respond, no straight answers, and not very knowledgeable & professional). Definitely having second thoughts about switching.