Have we to meet account requirements and pass examinations concurrently?

Discussion in 'Google AdWords' started by Nir, Apr 24, 2006.

  1. #1
    Allow me to explain in brief about my scenario. According to Google
    mentioned at
    https://adwords.google.com/support/select/professionals/bin/answer.py?answer=12241,
    one needs to "Build and maintain at least US$1,000 (or your local
    currency equivalent) total spend for your or your team's My Client
    Center account during the 90-day period." and "Pass the Google
    Advertising Professional Exam. We suggest that you take the exam after
    you meet the above requirements. However, you can take the exam at any
    time." -

    I started and maintained a client's account in My Client Center for
    more than US$1000 during a 90-day period. After that, I started
    learning and reading more to appear for the examinations. When I
    thought, I was ready to appear for the examinations, I logged in my Pro
    Center and to my horror, I found that the system told me that I haven't
    even met my account requirements. I started communicating with Google
    Adwords Support and talking to Adwords Specialists. It was difficult to
    make them understand this problem properly and they always mailed back
    with standard answers. Later, I took this issue with some senior
    specialists out there and I was asked to call them. I did that and
    spoke to one of them - she said that it seemed that I was correct and
    they would rectify the status of the account requirements but she will
    need to talk to someone in the technical department. A day after, I got
    a mail saying that one needs to maintain the account during the MOST
    RECENT 90-day period
    - I pointed them to the page where Google mentions
    during the 90-day period and not during most recent 90-day period - I
    asked her if that means that if I need to appear for the examination on
    the 91st day or else how could we completed. She replied saying that
    both the requirements have to be completed together - how is this
    possible? When Google on the above given page suggest that you take the
    exam after you meet the account requirements, here she was suggesting
    otherwise. This is very unethical on part of Google and really
    frustrating. The same company coming up with two different answers for
    the same problem.

    I want to know if someone else has faced the same problem and if so,
    how was it solved? I have asked them to take this up seriously since
    this means so many of them would maintain the account for 90-days for
    more than US$1000 and then study for examinations for a few days and
    appear later only to find out that the account requirements are still
    nto met since they did not appear immediately on the 91st day -
    absolutely frustrating.

    I'll appreciate if some specialist who understands this well can answer
    this or if anyone who can help me to solve this issue. Any help is
    appreciated.

    Thanks
    Nir
     
    Nir, Apr 24, 2006 IP
  2. Nir

    Nir Peon

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    #2
    Can someone help? Any clue on why does Google speak differently? Keep checking Google Terms and Conditions - they might change soon.. HELP!
     
    Nir, May 2, 2006 IP