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hacked account help

Discussion in 'Facebook' started by gastricchicken9, Jan 23, 2018.

  1. #1
    Hello,my wifes fb account was hacked yesterday and the password was changed.She cannot log into it now and the email address that was on file for that account no longer exists.Is there any way to fix this or at least stop the person from using it?Does she need to set up a new account?
    SEMrush
     
    gastricchicken9, Jan 23, 2018 IP
    SEMrush
  2. sarahk

    sarahk iTamer Staff

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    #2
    Don't set up a new account until you know that the original is irretrievable.

    Get onto your phone and text all her friends, fb message them too, and get them to make reports.
    no longer exists because you let the email address drop or no longer exists because the hacker changed it?
    • Never relinquish an email address until you have changed any accounts that use it - those that matter at any rate.

    and finally... do you actually know the hacker? is this a disgruntled child, colleague etc? If so talk to your lawyer about the "real world" way to handle the dispute.
     
    sarahk, Jan 23, 2018 IP
  3. gastricchicken9

    gastricchicken9 Peon

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    #3
    The e-mail address was with an internet provider that we dropped about 4 or 5 years ago.So we cannot retrieve the link that fb sends.
     
    gastricchicken9, Jan 23, 2018 IP
  4. gastricchicken9

    gastricchicken9 Peon

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    #4
    And fb does not allow a person to change their email if that happens.
     
    gastricchicken9, Jan 23, 2018 IP
  5. sarahk

    sarahk iTamer Staff

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    #5
    There's your solution, ring the internet provider, pay their horrendous fee to get the email address back.

    The email address on the fb account may have been changed but if you have the original email address back you have greater leverage when talking to fb. They will know all the email addresses associated with the account and when they were added and removed.

    If someone else now uses the email address email them and ask them politely if they will forward any fb password change requests to you at your wife's new address.
     
    sarahk, Jan 23, 2018 IP
  6. gastricchicken9

    gastricchicken9 Peon

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    #6
    How do you "talk" to fb?There seems to be no customer service or even a way to email them for help?
     
    gastricchicken9, Jan 23, 2018 IP
  7. sarahk

    sarahk iTamer Staff

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    #7
    You can get your friends to report your account.
    But start with getting that email address back and see if a simple password reset will do the trick.
     
    sarahk, Jan 23, 2018 IP
  8. Dario McNut

    Dario McNut Member

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    #8
    You should seek help from their account specialist.
     
    Dario McNut, Feb 21, 2018 IP
  9. sarahk

    sarahk iTamer Staff

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    #9
    facebook has account specialists who help users?
     
    sarahk, Feb 21, 2018 IP
  10. IgorOMC

    IgorOMC Peon

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    #10
    They should have! Though you should be extra annoying to get the specialist's direct email address from the support.
     
    IgorOMC, Feb 22, 2018 IP
  11. expels

    expels Member

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    #11
    And fb does not allow a person to change their email if that happens.
     
    expels, Apr 27, 2018 IP
  12. xenon121

    xenon121 Active Member

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    #12
    Why don't you use Phone number verification. If you use phone number verification they will send verification code to your mobile no. Another way is to report your account by your 20 friends. If they do so, fb will close that account.
     
    xenon121, Jun 7, 2018 IP
  13. Joy Ana

    Joy Ana Peon

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    #13
    Did facebook say anything about this? I think the best is to do phone verification just like xenon121 said.
     
    Joy Ana, Aug 2, 2018 IP