In the last weeks I've been emailing with Adwords and Analytics support team about many issues. I never needed them before, but this experience makes me wonder (and angry) about the services quality and G management business understanding. Just to clear one point- I don't have the experience of working with Yahoo, Overture or MS PPC support teams so I can't make any comparison. After clearing the competitor's issue- here is my finding about their support services: They don't care about your urgent cases- in any kind of issue you will be answered only once a week, and if you very lucky -twice. but wait, undesrtand that they don't answer to your questions but Instead -they will copy & paste from their online help and whoto's, send links and more links and more links. If the links don't fit to your answers- that's your problem, not them. Even if it's complicated issue they don't aggregate the previous emails so one can't have reference to point at, or copy-paste the configuration you described on the fisrts message. They can always look at your account settings, but they will do so only 1/3 of the times. why ? - you should ask them... And Finally - It doesn't matter if you paying for their PPC services 20$/month, 10K/month or 50K/month- they won't talk with you on the phone. (They hide contact forms and phones pretty good) My conclusion from my the last weeks experience with Analytics and Adwords support: 1- They don't understand that web-marketers and webmasters are their main markets – no one else can operate some of the advances aspects of their web marketing tools. 2- They don't have enough experience support workers, that's why the slow answers and low quality of service. 3- they won't waste money on more workers because theirs no public complains...and because any web-marketer understand the importance of Google and the terrifying option of being "marked out" by the company. 4- They don't worry about the points above because in reality, in most cases- they don't have descent competition. 5- Or they just don't care (even it's your money that keeps running in) The future Like in any service supplier, the quality reputation will run faster then any P.R activities no matter how cool they are. The one who will be smart enough to grasp this point will have the market in his pocket. and I won't expand this point further. The point I can't stand the idea of paying 50K$ / year and the support service quality is so poor that you can't even PAY them for phone assistant, when in other industries your account manager will call you once a week just to make sure if you still satisfied. If you have any (good or bad) experience with Analytics and Adwords support- please DO share them…