Can someone tell me if I can simply open a new google adwords account, and abandon the old one. Will they be looking at my email, name and credit cards to see if I am the same person. I could use another email if needed. Actually I don't know what else to do as my account was compromised by someone getting access and running an adwords campaign on "Virus Software sales" and ran up $400 bucks... I have sent the compromise form to google 3 times in the last 7 days and have not heard a word... Any suggestions as to the next best step...
Have you called them up? If you try open another account with an outstanding balance on your first, I'm pretty sure they'll find out.
I would if I could find a phone number, can you point me to where I might find one.. Thanks Their form says they normally respond in 24 hours but I guess that means not on weekends.
Has anyone here had any experience with an account takeover like this.. it is easy to see the ip that did it, and they form did ask for my IP and whether or not I have accessed the account from any other location. They even left the account running and pointing to the url they spent 264 clicks on.. so I am hoping google can clean house. 264 clicks went to a site selling antivirus.. Anyone experienced this, did google write of the fraud or do they try to stick you with it.. The tab has not yet been paid as it trips the credit card at $500 and the account stopped at $480. We do strictly real estate so antivirus is clearly not us and the ip may allow them to track it unless spoofed, but we have the url the clicks were sent to also... not sure if that will help but might.
Thanks for the phone number... I remember that 866 code from before, but searched the account and could not find a number at this time.... I will call them asap..
h--//s-u-p-o-r-t-e-i-n-f-o-r-m-a-t-i-c-a-r-i-o.c-o-m.b-r/ Here is the URL and I put all the dashes to make sure no one clicks on it.. The hijacker sent 264 clicks to this site with the subdirecotry /virus. When you try to visit this site it brings up google search engine and says this is a site that might be harmful to you... so I hope this asshole did not send 264 folks to a virus generating site. My lord.... anyone have any experience with this sort of problem..