I can believe it! Ever hear of a huge company that didn't have customer service numbers? Not before the Internet
me too i can believe it.. they just don't want to be bothered... they are the law and the judges when you deal with them..
If Google provided telephone tech/support services for Adsense Publishers, they would likely take an extra 10% of the revenue per click. Anyway, Google dominants the market and if people don't like it they know there is no comparable alternative.
i guess its not about the cost, it's about to keep some distance and eventually give no chanche to complain to the affiliates.. there's no alternative because they played dodgy last years.