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Google Analytics showing FAR fewer numbers than WebTrends. Why?

Discussion in 'Google Analytics' started by Marshall Davis, Aug 21, 2019.

  1. #1
    We are attempting to track event / file downloads for a particular .pdf file and in our investigation, we have set the time-frame to 07/15/2019 - 08/15/2019 and here are the numbers for total downloads for that period:

    WebTrends = 9,987
    Google Analytics = 4

    And for pageviews on the page where the .pdf is located, here are the numbers for that period:

    WebTrends = 780
    Google Analytics = 272

    Downloads are WAY OFF, like by 9,983 off of what GA shows and pageviews are off by 508

    Allegedly, WebTrends filters out scripts / spiders / bots, etc...from the server log files that would typically cause these over-inflated numbers, so what would be causing this and how would we remedy this?
    Last edited: Aug 21, 2019
    Marshall Davis, Aug 21, 2019 IP