Is there any way of setting as a goal, the act of a a visitor clicking a link to start their email editor? The link is in place on the site, how do I capture this infomation in Analytics? I am capturing enquiries that are converted into potential leads.
I don't think there's a way of setting links as goals. Possibly you could track enquiries by setting up a form for customers to send there email, and then set a goal on a 'message sent' page.
i'm not sure if i understand your question, but you can capture outgoing clicks like this: <a href="http://outgoinglink.com" target="_blank" onClick="javascript:urchinTracker('/outgoing/outgoinglink_track');">Click here for outgoinglink.com</a> Code (markup):