Dear e, they reported it malware but we provedd it NOT to be malware . The yurl, iP! etc was all changed Inc credit cards, so what went wrong, how can we reinstate ?
I can't quite tell what you mean - was the product itself considered malware, or was your landing page reported as containing malware? They are two very different things; the second isn't related to the software you're selling but to something else on your site. Here are Google's guidelines on malware: http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=141633 There are also steps on that page for contacting Google if you believe that you've solved the problem.
They said product had maleate but we proved thru norton, Microsoft certification etc it wasn't..... Yet they refused to un ban the site. Now what to do ?
We don't know why we were banned! We tried to find out so we cud fix the problem but try just don't answer!
I guess your only option is to keep trying them to see if you can get a response. Have you tried posting on their help forum?
Google doesnt capture your IP it captured your Unique OS and Motherboard Number. You try with different system and different credit card
once you get banned .its highly low chance to get back you on adwords . if you did not advertise aganist their rules , you can contact them for reason .
I've heard of someone else having paused their AdWords ads for 1 year and coming back to find out their account had been banned. No reason at all.