One of our properties sends Google well over a quarter billion impressions per month and we don't have an ad rep who responds at all. It's rather amazing. Is there any way to contact Google? We have a couple of things that need to get done and the seeming lack of concern to have contact has me thinking we may be better off moving a good amount of our traffic from this property off Google. Anyone know how to actually reach someone there? Our property is in the US but we've got a foreign contact assigned.
Sometimes the ad reps are away on vacation. I will say that contacting my rep has been hit or miss in general. I wonder if they have some sort of overzealous spam protection or something else getting in the way, but lately I haven't been able to reach him by phone - not that I've tried more than once or twice.
We don't even have a telephone number for our rep - only an email. We've sent 6 emails from 3 different people. Google seems to not want to have any contact with publishers if they can help it and we're already transitioning traffic away from them as a result. Moderator - I realize this is in the wrong section - can this be moved? Thanks.
With that kind of volume you can become a premium publisher and get better service: http://www.google.com/services/premium_adsense_overview.html
I thought we were a premium publisher. I sent Google a note as suggested here to their standard account - gave them a nice hello where are you and haven't heard from them in 24 hours so far. It was on a Friday so I'm cutting them some slack but it has gotten ridiculous. I've moved some of the traffic to Yahoo and I've been very surprised by the much better results.
To be a premium publisher you need to fill in an application, negotiate terms, and then sign a contract with them. You don't automatically become one.
We bought the company and site from someone else and heard some mention of this. Thus I need to speak to someone there to figure out what we are supposed to be considered. At the time they were doing almost as well as we are now, probably one of the best performing sites around in terms of value and SERP. Trying to put together the pieces here and with all these online clickthrough agreements, you never know what you really have.
...I just read the terms. The PDF application link is broken for premium service, but it requires 20 million page-views per month, so we wouldn't qualify anyway (4 million or so). Maybe someday they'll develop something in between - or we'll get more visitors!
Sorry to reopen an older thread, but I did just get a 24 turnaround on a question - different AdSense rep than before.