Hello, This is my first post in the forum, I hope that someone helps me because I really have lot of problems with google Ads account. I'm working completly in white hat domain... I have a normal e-commerce store. At the begining I created A google merchant account and google ads account, my GMC account get suspended and I have a message citing "misrepresentation ..." also my google ads get suspended ... I contacted GMC support and my GMC account is activated ... but google ads account still suspended. So I canceled the google ads account and create a new one and link it to GMC account ... the result is that this new google ads account get suspended and the support tells me that's because my GMC is suspended (It's not the case). After that I created a new Google Merchant account and a Google Ads account. I linked the two accounts and start working my compaigns. To understand the system I start by doing a manual payement (10 dollars) which I use in the first compaign, then I added a new 10 dollars, then another 10 dollars. After that my balance became 0 dollar and the compaign stopped. After that I tried to refund my account with 10 dollars and the account get suspended citing: "Your account is suspendedYour account violated the Circumventing systems policy." My Google Merchant account still active. I checked the products description in my store and I have a doubt because in one of them I have the term "Apple" ... is it possible that's the cause why my account get suspended? I contacted the support 2 times and i didn't get an answer. How can I do to resolve this problem? Is there any solution to have a new account? can I link this new account with my Google Merchant account ? Please Help!
Sorry to tell you but there isn't much support from google for these kinds of things. I also had issues with them, it may not be the exact same thing but its the same concept - no real support. I created an account for google ads with a wrong detail, I believe it was my phone number, and to verify the account they had to send a text to the number or to call it. Since it was the wrong one, it didn't work and there was no way to change it. So, I created a new account with the correct details, but, that account got suspended because I used the same email address and website as the first account. The message said to first close the other account and then this new one will be active, but the problem is that I cannot do anything in the old account since when I log in all it asks is for a verification, which cannot be done. Bottom line is, I tried contacting google and asking them how to fix it, and their answers were basically just to go through the login process sand the forgot password process, which has nothing to do with my issue really and doesn't help. I read posts from others that also experienced these same types of issues. Maybe, and hopefully, you will have better luck though!
It seems like you got in total confusion with different accounts and algorithms and were obviously confused with various stores and accounts that you made, and if you did even a slight mistake regarding their policy, they saw it as a signal for giving you a ban. I would say, in order to avoid further confusion, that you should wait for some time and then open a new account and link it with the new store and in the meantime, you can watch some tutorials, do the research and fill yourself with new knowledge that could help you avoid these kinds of situations in future.
If your google adword account get suspended, firstly you need to read google adwords guideline carefully and try to fulfill all required terms and condition. Then change your website content, divide your website content into page segmentation, for all individual service or product create separate page along with different keywords. Then check your content quality and duplicate content. If find some copied content remove then and put fresh content. Most importantly configure your header and footer navigation properly, no doorway pages must exist on website. And all relevant keywords must put in specific page, all on-page seo, image tagging, metas, google webmaster, sitemap, robots done again update your adword campaign and then resubmit it for consideration.