GoDaddy / TDNam support = WORST of all by far

Discussion in 'Domain Names' started by domnom, Mar 1, 2007.

  1. #1
    I expressed publicly in the past that i don't like GoDaddy at all.
    However i'm fair with everyone and decided to try their TDNam service (not the domain registration service)

    So i listed some names at TDNam.com
    After a while i got an offer, i counteroffer, the user accepted and we went to the next phase

    Now i didn't know what to do next, i had experience with Sedo and Escrow but not with TDNam

    - I email support@TDNam on 18th-Jan-2007 15:10 asking them how i will proceed, how they will secure the name transfer ....
    - No reply
    - I managed to have contact with the buyer using TDNam mail system
    He was reliable and friendly, he requested a transfer, i approved, the transfer completed ok
    - I get an email from TDNam on 05-Feb that the transaction will be completed on 15-Feb
    - I get the same email on 10-Feb
    - On 15th i get an email that the transaction is complete
    - I sent emails on 15th-16th-18th asking when i should check to verify the receipt of the payment
    - No reply
    - I get a reply on 19th Incident Number : 16662** that they will reply in 24H

    - I do receive a reply within these 24H with :
    "Once the buyer pays for a domain on The Domain Name Aftermarket (TDNAM), the funds are held for a full 30 days in the Transaction Assurance
    period. We release the funds on the 31st day and it may take up to 5 business days for the funds to be submitted to the Pay Pal account you
    entered when listing the domain. If it has been more than 36 days since you received notice of the buyer's payment, please contact to see if the buyer filed a dispute for non-receipt of the domain"

    - I email both support and dispute on 22nd-Jan
    - NO reply until 26th-Jan that i email them again (Incident ID: 17000**)

    - Reply from TDNam on 27th :
    "Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to
    resolve your issue quickly and completely. You will be notified promptly upon resolution"

    - Reply from TDNam on 28th :
    "Thank you for contacting Online Support. It appears that a response to the previous incident has been sent. It appears the funds have gone
    unclaimed at PayPal. Please login to your PayPal account and accept the funds"

    - I reply them the same day :
    "....So you either sent the money to another person or you simply messed up the whole issue
    If you continue to tell me that there are unclaimed money to my paypal account then i can provide you with a screenshot of the last 60 days"

    - Reply from TDNam on 01-March-2007 :
    "The email address provided does not match the one currently on file with the payment transaction. The funds will be returned to us within two
    weeks from Pay Pal, which will allow us to correct the error and resend the funds. We apologize for the delay this has caused"

    So in short they sent the money to a wrong paypal account
    I will not characterize this issue with any other comment other than the topic title but i will give you these 3 choices to select for this case :


    1. You get your feet like the known Road Runner cartoon and get away from anything looks or smells GoDaddy
    2. You say that it's 1 in a million case
    3. You put 10 rabid feet to your pockets for luck when you do business with GoDaddy
    (maybe there are other options but these 3 are the ones i can think right now)
     
    domnom, Mar 1, 2007 IP