OP...I look forward to seeing an update on your progress. --- And yes, there certainly is possible recourse with a Credit Card, however, you have to consider what might happen with the rest of your portfolio if you go that route (justified as you might be). Search the forums, you will see horror stories of entire portfolios lost, "unceremoniously evicted from the registrar", or held hostage. .
Regarding the process: -Last message I got from them said that my refund request was succesful and that I should allow 5-7 days for the credited amount to be issued to my payment method. I am waiting. But before this last message and the last time I posted here... - I canceled my domains per their instructions. - 6-8 hours later, got a message saying I should cancel my domains and email them. - I emailed them saying that I already did. - Got a message saying I should tell them my PIN for security considerations. - I did. - Several hours later I got a message saying my refund request was going to be considered (the same exact template message I got days back on my first enquiry) - I went nuts, saying it was supposed to be approved already. Waited anxiously for the next email. - Several hours later I got a message saying my refund was approved. So, apparently there was a to-be-approved queue of some sort that I had to go through before getting the official "approved" message and the person who put me to the beginning of the loop probably made a mistake (each of my emails were signed by someone else and it is normal but the next person should be reading the ticket history). Regarding the horror stories you sampled there... I hadn't heard about those, and especially the one about losing an entire portfolio is going to keep me up tonight. WTH!
Thanks for the info Axcess2. I think you should start a new thread on this. It may be lost here for people who can contribute to the discussion. About the aftermarket, I don't think one should be entitled to receive the money a domain name he doesn't renew (and doesn't reclaim) fetches. Once though, when I was away on vacation, I missed a renewal date and didn't have a domain on auto-renewal. I tried to reclaim it and I was asked $80 or something, can't remember the exact figure. As you are educated on the subject, do you know if the registrar is entitled to set this figure as it likes? You know, I always have at least a few Godaddy orders on my credit card slip every month that I don't really check too close. I am thinking about going back through my online banking history to see if I may have been billed for something I don't know about. It will only make me angry I guess, so I guess I should't...
Why not? Don't some of us charge other people for certain things? If you don't want to pay their current $80 redemption fee, then obviously do not ever let the domain expire. Renew it for a long period, autorenew, transfer to another registrar if need be. Or if it's in redemption period, you could wait for it to become available to the public. Maybe you'll luckily grab it, maybe someone else will luckily get it. Now, I certainly understand some people's concerns that a domain, especially a .com, should just be dropped "immediately" and not go through auction, RGP and what-not. Or at the very least, that registrars shouldn't auction expiring names. Depending on the registrar, many if not all actually do let them drop if there's no interest in buying it via auction. Currently the only benefit I can see buying an expired domain via auction is it cuts down the waiting time needed, but it's because someone could afford it. Even if the registrar doesn't successfully auction the name, RGP was intended to correct accidental and even unintended deletions. Registrars can charge a higher fee, but one reason is because the Registry charges the registrar more than their standard registration-renewal fees. Last I checked, VeriSign charges each registrar $40 to redeem a .com or .net. It's nice if the registrar doesn't bill its last registrant higher than $40, but why not make a little extra for the time and effort into redeeming it as many of us do, like I said, for something? And let's say the .com goes through redemption, then pending delete 5 days, then finally available. Well, there are groups out there who can afford to grab whatever names they possibly could and auction them, and they can always move offshore if more laws are enacted. One could get angry over things one has little to no control over. Or...one can learn how this goes and try to make it work? It's a choice. And be ready for its results.
Dave, I did get angry over many things recently with Godaddy but this question you answered here was just that, a question. I really didn't know if it was an arbitrary figure or else. Thanks for letting us know that $40 belongs to Verisign for instance, I didn't have a clue. Also, being able to buy domains off of auctions at Godaddy has perhaps been the number one feature I like and make use of. There are more advantages than only cutting the waiting time. I get to buy a lot of aged and quality domains through there and Google doesn't treat them as dropped names if you buy them at Godaddy. At least, that is what I hope. Since I tend to buy lots of domain names and let them sit for a long while, I haven't done much testing yet. A last update by the way... I did receive my refund last week.
They have to pay all those new godaddy girls somehow! It was rumored that poor Danica only gets paid 250k per year to be a godaddy girl and she was complaining about it. Hence, the new godaddy girl recently! They are full of sneaky tricks, they add little things so sucker a newbie and take their money. Then the newbies have to fight like mad to get their money back. I agree above, the man is becoming greedy and it will cost him in the end.
I've been scammed too by these suckers. I paid one year in advance for just nothing at all. They refuse to refund an account they recommended to cancel so I could be refunded. Worst of all, they tell me to see this with Paypal. @necc, tell me when you're ready with your site. I have all emails and proofs to laugh at these lamers.
i always use debit card for online transaction, and this card is always 'empty cash', i only reload cash into while i wanna buy something online, that's how i safeguard all internet transaction through this card
This is happening every where, Domainpeople gave me confirmation of my domain after 3 weeks, before that they wouldnt reply to my emails and would recieve any calls.
happened to me 2 times and I just accepted defeat as I didnt know what to do, but now all my products auto renew are set to manual and I dont store my details with godaddy, but surprisingly when I payed with paypal, I found out I accepted an agreement with godaddy ? I cancelled that agreement in paypal aswell.
One more thing, I've noticed after you renew one of your products it sets the auto renew back on, these guys are sneaky
GoDaddy's UI is terrible i've got 1 domain with them, and it takes me forever just to update it because there site is so damn confusing. I would reccomend using another domain register
Maybe if you check your email once in awhile because they do email at least 6 times before they renew anything, or maintain some responsibility by keeping your account up to date with accurate info 99.9% of these things wouldn't occur.