As our terms state, Rolling Reserves are released and settled to the merchant after 6 months after deductions for chargebacks and refunds
dachilli: You are a relatively tiny merchant (you have done 42 successful payments via our gateway between Oct 2009 and January 2010, with a chargeback ratio of 3.98% over this period) yet you may be causing considerable damage to our reputaion when in fact there is no basis. You did not even know what tracking (or trace and track) numbers are (email of Feb 15, 2010), so you cannot be taken too seriously as an online merchant. All payouts have been settled to you on schedule according our terms and conditions - see globill.net/terms. It's true that you have some payments which are still Pending (yellow on the table) - it is your last three payments which are pending (11-15 January 2010) because these transactions are still pending to us from the processing bank at the time. They are due for release to us latest after 6 months at which time they will be released to you. Your online Payout Statement correctly reflects this and always has done. We don't think this discussion is interesting or of value to others on a public form so please contact our admin team directly should you want to discuss this further.
Yea, I will contact the never responding admin team And why do you set Tracking Numbers as preconditions, when your terms and conditions never said anything about it? Can you change the rules like this? I don't think so, because you are bound to your own terms and conditions as well - at the time when the contract was in effect. A chargeback rate of 3.98 % might lead to the assumption, that all my customers got their items. One customer was unsatisfied with the product and took the payment back. So I dont know why I should provide any tracking numbers. I reuest payment from you after 6 month, which should be the 15th of July then. Furthermore it is your way to think that i am causing any damages in your reputation. All I am doing is reporting what happened, although I am very angry. Moreover: If the money is pending wit you is "no Money" to you, because I am a tiny merchant to you and not really of serious interest, why dont you pay my cash now then? Kinda arrogant huh? D.C.
dachilla: Please do contact us directly. FYI, the merchant, if they are selling products which are shipped to customers, should always have the tracking numbers at hand. In most cases we do not request these from merchants but in some cases we do, especially when the merchant's chargeback ratio goes up. And also when the merchant says (in an email to us 15 Feb 2010) : 'If I don’t find the tracking number, I will ask my customer to send you an Email that he has received the good ordered.' - to date we have not received tracking numbers nor emails from your customers confirming receipt of order. The request from your Payment Provider for tracking numbers is not unusual.
I have read with interest this thread and its responses regarding this payment processor, whilst researching options for my own enterprise, and would like to make one or two observations. Now, I may be a layman in this matter, but surely if you are turning over the amounts quoted, some running into several thousand dollars, would you not be better to inquire into the services of a normal high street bank (such as Santander, HSBC etc. or any international arm or equivalent of these institutions), who have an actual office you can go into, and actual people you can discuss the options with, to see what methods they provide for a business to take payment online. I can see why this may not be viable for smaller businesses with a low turnover, but if you have thousands going through your account, I'm sure they would bite off your arm to take your business. (And, as we've seen in recent years, Governments across the world have deemed these institutions too big to be bankrupted, costing taxpayers trillions of dollars globally; although I suppose its still debatable whether your money is safe with them!). On a more serious point, if we are to believe that the posts by Globill.net are from the company concerned, I would not rate highly a company who discusses the Confidential details (and in considerable detail I might add) of a clients financial transactions and written communications on a public forum, viewable by the entire world and his dog. This breaks the laws, rules and regulations of so many countries and regulators across the world, I cant even begin to recount them. The penalty in most jurisdictions will almost certainly be criminal liability, and an unlimited fine. Even if their client has published such information themselves, or defamed or libelled the company in some way, they must contact them directly, or take action through the relevant legal authorities pertaining to their jurisdiction. Globill.net can only hope this transgression does not come to the attention of the Regulator who exerts power over them. Well that's my tuppenceworth, and I hope your issues are resolved soon. I would advise you to take your custom to a large, trustworthy provider of financial service, with a track record of good business and who has been around for a considerable amount of time, and to chase the debts owed to you to the highest court you can. ---------------- ChaRoN-StYx ---------------- P.S - Sorry about the length of the post, got a tad carried away, but I stand by every word.
Globill. All I asked for on numerous occasions was a simple reply. and a simple answer. Since apparently you want to disclose very personal information on everyone, which is indeed illegal, I will post my most recent emails to your company here. Please, let me know, did you ever answer me? March 16th to Globill: I cannot accept further payments to get me to a payout, and you still have funds of mine that you will not release. I need my money. This has been going on for too long. March 16th response from Globill: (FIRST TIME I'VE EVER HAD A RESPONSE WITHIN 3 DAYS!) Would you like your account re-activated? Let us know. Thanks -tech My reply : Why was it de-activated? I was told you guys were working on the problem.. I still have items pending in my account. I just want to get to my $500 payout. What kind of transaction do I need to reach a payout-- AFTER FEES? Please explain. Reply from Globill: The minimum balance before payout is USD 500. Your rolling reserves will add to your balance once they are released. Not sure what other you are looking for Thanks My last reply... to which still hasnt been answered. so how close to payout am I? I can't fully understand the payout screen and Im curious how much more I need to earn before reaching payout (after fees, etc etc) -------------- So Globill. I must ask, at what point do you become a real business and answer my question? 1. How do I obtain the money in my account. Wait for the 6 month BS period to end? 2. How close to a payout am I? 3. Why was my account closed to begin with? Since you apparently want everyone here to know my business, you can reply the answers to my questions here. As far as my comments being slanderous, yes, they are. It has been almost 6 months, and I am ready for an answer.
Also, it's pretty funny how now I have a $100 charge-back from a charge in December, that was just charged back on April 16th. Doesn't that extend out of the credit card company's charge back dates of 90 days? Why wasn't I informed of this? Anyone with questions or concerns about globill.net , or the high risk payment merchant globill feel free to message me. It's nice to see this thread showing up on their search results in google. It's about all I can do to protect the innocent until payment is settled from this horrible excuse of a company.
Well, it appears they got me too. I used them for approximately 3 weeks, totaling $2800 in payments from users which are known to be non-fraud and they come up with some excuse on how their merchant account was placed on hold. I was repeatedly told that every was fine with Globill while I was setting up the account. I really should have known there where issues when there were missing payments from the reports. Here is our story: Around May 6: Me: Greetings, I appear to be missing transactions from the payout reports that are showing on the regular transaction report. Is there an error? Paul Them: Hello Paul No errors as far as we know. Which specific transactions are missing? Thanks Me: From Payout date range 16-Apr to 30-Apr its missing the following transactions (plus others): Reference: 101651, 101704, 101706, 101790, 101806, 101809 Paul May 9 Them: Hello Paul There was a glitch with our system which has now been sorted out. All your transactions are now correctly showing on the Payouts report. Apologies for this inconvenience. Regards Globill.net May 15 Me: Your payment pages haven't worked for a couple days now.. Surely you've noticed this, right? Paul May 16 Me: You guys seem to have quite a lot of problems for a company that has been around for awhile. I sent you an email a few days ago stating your payment page was no longer working - I have gotten no response and it is still not working. Anyways, let me know when and if you guys ever fix your issues and I will consider making you a payment option again. Paul *** Still no response - Getting worried since I'm supposed to be shipping these items which people paid for with Globill *** May 22 Me: Now I see alot of yellow on there.. What is going on? Should I have my members just issue chargebacks on these transactions? Paul *** What he say? Oops better respond *** Them: (same day) Paul We would like to understand what you mean: are you saying that you are considering suggesting to your customers to chargeback their payments?, or do you mean you are asking if the pending payments can be refunded? Please clarify this with us. Admin team May 23 Me: I'm asking you what is going on - yet you still do not provide any information. Paul Them: Paul, Yours and many other of our merchant accounts have been suspended due to our processing bank making a unilateral decision which has affected a number of Payment service providers worldwide. Settlements of collected payments have been frozen until further notice for transactions from the 23 April 2010 till the final day, 13 May 2010. This decision to freeze funds was taken by the bank to cover potential loss due to chargebacks over a period of 6 months. We expect the frozen funds to be released to us after 6 months or possibly sooner and then onto our affected merchants. We are in the process of moving selected Globill merchants to a new and more robust solution. We had included your account in this selection of merchants. However if it's your intention to encourage your customers to chargeback then we want to know this. If that is the case then we will have no choice but to suspend your account and issue refunds to each of your customers as a precaution against chargebacks. Further action may also be taken. Thanks, Admin team *** Didn't they consider moving to a more robust solution when they had this problem earlier? *** Me: I can't wait 6 months to be paid because these customers expect thier products to be delivered to them now, as we are dealing with tangable merchandise. It's also likely that you guys will not be in business 6 months from now. If the funds will be frozen for 6 months, then I will need to contact each customer directly and have them decide how to proceed. --- Paul Them: Please not not suggest to your customers to chargeback. This is in contravention of the card association regulations and could cause problems for you down the line. We are willing to refund any customer orders. Let us know. June 1 Me: Do you have any further information on this matter? When should be expect funds to be released? Paul June 2 Them: Hello Paul Or processing partners/bank have, to date, not released certain funds to us - these are marked as 'Pending' on the Payout Statement within Merchant Interface. We are pushing for these funds to be released to us, but until such time that they are, they will remain Pending. We are sorry we don't have better news for you at this time. Thank you Admin team ----- Notes: I've been doing business online for 13 years now - from shady porn sites to large legitimate corporations. The current site that I signed up with globill is a penny auction shopping website. I've not had any chargebacks and I do not expect any from the batch that was processed via Globill. It seems quite strange that their merchant processor "froze *some* of their accounts" immediately after we moved out of testing and started processing real transactions - and even stranger that it took them 3 weeks to stop taking orders. I've had several merchant accounts and I know that process in daily batches and if there is a problem it will not take you 3 weeks to figure it out. I'm under the assumption that they are going to wait 6 months - tell me not to have my customers chargeback - then after 6 months either they disappear to just tell me to f-off.. At that point I would no longer be able to have customers issue chargebacks against Globill because of the 6 month limit on disputing. Because I'm trying to do what is right, I am shipping these orders to my customers. It sure would be nice if Globill would do what is right as well. Paul
well they acted noble on this site, claiming they would give me a payout, then once I questioned how they arrived at that figure, they havent responded. Globill. where's my reply? I sent it on May 25th. Surely you guys aren't backlogged with new account requests.
Finally got my payout. Out of $525.50 worth of transactions, I got $89. On top of that, it was issued through paypal, which they charged me a $40 bank transfer fee to do. Not happy with the $24.99 admin fees, and other bs posted on there. Actually, they still owe me $276.12.
ATTN Mark aka Globill.net. I see you checked this forum this morning, 7:20 AM..., perhaps my email got your attention? I know who you are, where you are, and what you are doing. $276.12 is what's owed as I stated in my email. Thanks, have a nice day
Is the guy Globill.net really a representative of Globill? If he is then I really can't believe what I'm reading...publicly arguing with clients WOW! Talk about customer service. To the other guys here, good luck with your payouts. And be careful in choosing a merchant account provider next time.
Actually, he is THE ONLY person at Globill. He runs it all. There is no "tech team" no "support team" or anything. It's just this one guy. Whom, I have all of his information, pictures of him, previous addresses, dayjob information, side projects, main funding bank account, and everything that I will be releasing here for the other people whom have been burned, if he does not comply. He knows what Im asking for. I took in $525 in transactions. I deducted his stupid charges, etc.. ($24.99 per pay period? wtf??) now I want the rest of what's owed. All he keeps saying is "review the payout statement". Which, when I read it, its entirely inaccurate. Mark.. once again, and for the last time. Pay up.
People reading this thread - take some of what you read here with a pinch of salt. SweetNuvo is talking as if they have inside information on our company, which they do not. Again a case of one of the smallest of our merchants being vindictive and making an attempt to damage our reputation. SweetNuvo is creating the impression that we have withheld funds from them / ripped them off. This is not the case. Unfortuantely for merchants doing low sales volumes, the payout amount can seem as if it's lower than it should be. In their own calculations, rather than referring to the Payout Statement for their account, they have omitted the setup fee applicable on their Pricing plan ($49 setup). They have omitted to take into account the payment which was later charged back by their customer. The reason we keep telling them to check the Payout Statment is because all the figures are tabulated on this report. This report contains the breakdown of Collected Payments, Deductions (for refunds and chargebacks), rolling reserves and fees and payouts. It's as simple as that.
Oh dear Mark Lazarus, silly silly Mark Lazarus. It's so cute how you hide behind the Globill.net name. If I was so wrong on my calculations why did you offer me hush money? Why have you asked me to delete this thread? Tsk tsk. I havent released anymore information on here about you, or your home in Cape Town... or the other sites you worked for, or even the telephone numbers that I have, or the other sites you own. Heck, I havent even told anyone the routing number and account number to your banking account. Nope. I've been a good girl. But I do find it so funny that you went and changed the who.is information for all the sites related to you. It is quite the shocker that your personal page, http://marklaz.com/cv-marklaz-Feb05.htm still has some good information. However the Observatory listed as your address is not your home mailing address, we both know that. I did pull up your home on google street view, and I must say, wow. With all the money you are scheming couldn't you fix it up a little? Anyways. I think anyone with common knowledge would know not to go with globill.net as their adult or high risk payment processor, and I appreciate the money you sent me, although it's still shy of my calculations, I have left you alone havent I? but coming in here and throwing fire back on the pile? tsk tsk.
These globill guys won't even return my emails any more. I see they find the time to read this board though. Can you forward to me what you have. I think it is time for me to squeeze a little harder. P
http://www.capegateway.gov.za/eng/directories/services/11458/17579 Well, it looks like the cap for small claims court in Cape Town is $900, so I'll have to hire an attorney to go to REAL court. If I can find others who want to join in with me, we can split our legal costs. PM me if you are interested in joining in my lawsuit. I've been informed that we will not need to travel to South Africa and the lawyer can make all appearances. P