Dear Mates, I am writing on behalf of my friend who recently received the legal notice from the Getty Images (Canada). It is claimed that the image used is unlicensed and asking to pay 600CAD. Two years back, he has hired a outsourcing creative team in India. I am keep getting their emails and legal notices to my postal address. Please advice what do i suggest to him.
They can plead ignorance, take the image down (assume they have done this already) and hope they go away. Certainly in the UK Getty are sending many of these letters out and are only actually taking a very small number to court, though they are going to court and it will cost a lot more than CAD$500 if it gets that far. He will obviously need to pursue the company he outsourced to, given you're based in India too I suspect you'll be better at helping getting damages from his outsourcers than from defending from Getty
It is unfortunate that you outsource some of your work sometimes you will be faced with unlawful use of imagines due to your outsourcing company not obtaining the proper permission to use the images. If you don't have the license rights and neither does the outsourcing company then you should remove the images and hope that they avoid pursuing you. If they do pursue you, then you need to look at whether you are liable when you outsourced the service and the company you hired did not disclose or misrepresented that they had a right to use the image.
I have the same issue. Using a photo while the website was in a test period and few weeks later this image was deleted. Now I got letter from Getty Images to pay them 800 GBP. What should I do?