This happened last week when i tried to buy a dedicated pop email hosting service from Gandi.net through the Mozilla Thunderbird email platform. What happened is they charged me around 3.97 Euros (excluding Vat. Around 6 Dollars were deducted from my Visa card and the order was put on hold. Now 6 days have passed and the order is still not processed. I sent them an email and now they r saying they have not received the money although it was long gone from my card and never been returned. Anyone else experienced such scamming from Gandi or is it just me??
Sometimes when you make purchases a "hold" is put on your account. It is to make sure you have the money and then it is sent to the business. You should talk to your bank. Like when I get gas with my debit card, it holds my account for ~$50 even if I don't spend that much. It goes away in a few hours, but sometimes longer.