G2A.com anyone ever had trouble with affiliate program?

I have been with G2A for some time, more as a buyer than an affiliate, however I got links there and there and it brings some little cash, actually I got a couple of level 2 affiliated that are promoting their links and I do recieve commissions from their sales.

Anyway for the past month, I noticed sales being done on my level 2 that are not credited to my balance, I am missing about $10, I can see the sales on my activity feed but they are not showing on my selling feed.

I am not talking about all level 2 sales, just a few.

I contacted their support and had a chat with a guy who told me that sales must mature and usually takes 7 days to show in my selling feed, I asked to get the chat details to my email and enver received it, however today, it's been over 15 days and nothing, I contacted chat again and another guy said I should send an email to support for them to check, once again I requested the chat detial to be sent to my email, nothing received.

Problem is, last time I contacted their support via email, I needed to send 3 emails and wait over 45 days to get an answer that was nothing to do with my request.

So my question come to, is there anyone on DP who ever problem with G2A as an affiliate?

 

Seeing it in your activity feed sadly means nothing. If you not seeing it in your selling feed. You might want to change the filter to "pending". These are sales that didn't happen. Most likely the person left during checkout or still in checkout process. When you keep the filter on "finished" this will show the sales that was made. Either it was "marketplace" or "preorder".

If you like we can pm each other and exchange promotion ideas. I been actively promoting G2A since October. I have only done €230.95 so far.

 

thank you for your answer, even support have not been able to tell me that...

 

Support seems a little slow these days. Maybe because of the time of year.

 

I am not really complaining about how fast support is, had them on live chat, so it was pretty fast, however both guys I talked to were miles away for giving an answer close to yours

 

I see. Well I am a numbers guy. Just to find out what was going on with that I watched it like a hawk for 30mins while sales was coming in. Got to stay on top of things when you're an affiliate.

 

My sales are too low to watch it got to watch for 48 hours, not worth waiting

 

By the way, do you know if we can add cash into our affiliate account to create promo codes? looks like I can't find it

 

I don't think you can add funds to your account for that. You have to get some sales in order to make the promo codes.

 

Yup, I have tried to around to find out but haven't find anything, a bit sad