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Funds added are not reflecting in Ad account

Discussion in 'Digital Point Ads' started by MilesWeb, May 18, 2019.

  1. #1
    We paid $50 for the ad on May 10, Transaction ID: 53D58052X8451781L. The funds are not reflecting in the Ad account.
    SEMrush
     
    MilesWeb, May 18, 2019 IP
    SEMrush
  2. MatBerrows

    MatBerrows Greenhorn

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    #2
    paypal?
     
    MatBerrows, May 18, 2019 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    Not seeing that transaction ID on our end. What is the email address it was from?
     
    digitalpoint, May 18, 2019 IP
  4. MilesWeb

    MilesWeb Well-Known Member

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    #4
    Payment was made from paypal @ milesweb (dot) com

    I have DM you the payment receipt.
     
    MilesWeb, May 20, 2019 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    Found the transaction in PayPal, although it was under a different transaction ID. Also haven't figured out why it wasn't credited. I have a ticket open with PayPal to see if we can track it down (the best I can tell is simply PayPal didn't notify the server of the payment). Either way, I've manually adjusted your credit (the payment doesn't show on your account at this point because still trying to figure out what's going on and seeing if it will show up later), but you do have a credit for the amount on your advertising account.
     
    digitalpoint, May 20, 2019 IP