Hello there. You might want to check out the Wicked Help website. If you want to have a live-help or live-support tool this is a great option since it has a free option for small websites and a more complete option with tons of features for bigger websites. Take a look at www.wickedhelp.net
it is really a cool service. I was looking for such a service some days ago. Anyways, i will try the free option first. Online support is really a must have things nowadays and it really add to your reputation and also to interact with the customers.
Interesting tool. This would be very useful for finding out our customers opinion about our website or service.