Hello, I am using eticket open source application on my server. and i have created one email to handle helpdesk emails. and as on configuration instruction of eticket its written their : The Pipe/Alias method (recommended) Using this method requires the "automail.pl" (automail perl script). Notice: If you DO USE the pipe method, you DO NOT require a POP3 email account. * Make sure the path to perl on line 1 is correct * Make sure the %config array has the correct mailprog/sendmail path, and mysql settings (which should have changed after running the install process) * Make sure you upload automail.pl in ascii mode (it may need to be in your cgi-bin) and CHMOD it to 755 Setting up aliases in cPanel: Add a forwarding rule for each email in each of the setup categories to automail.pl. For example forward to "|/path/to/automail.pl" (Without the quotes) I have done exactly as per the instruction but if i email to its get bounce back. I tried : - |/path/to/automail.pl |/home/user/public_html/support/automail.pl |/home/user/public_html/support/path/to/automail.pl But its not working please suggest. Thanks