Hey Guys, I have some updates on what happened with forcium host (as I am the new customer relations director, as well as the support director.) Four days ago (before I was brought on board) Forcium Host noticed that their main server was having a major slow down. They raised a ticket with their x-server management company, Platinum Server Managment, and then they waited, praying that PSM would respond quickly. Day 1 went by, no response. Day 2 goes by, no response. Day 3 hits, and I am contacted, and my services requested. I begin working on their server, and the first thing I notice is that everything looks fine, but that apache is very slow. I contacted one of the in house technicians at the datacenter through the owner, and we realized two things. 1. That apache was overloading. 2. The server was under a denial of service attack. We raised the number of requests that apache could process per second, as well as decreased the timeouts to 0.00001 seconds. We installed software firewalls, as well as activated a new hardware based firewall. All of the above changes restored service to our customers, and we are now working on finding the network that attacked us so we can file a complaint. ______________________________________________________________ Additions to the post so that it is different then the reply that was made minutes ago to a different post ______________________________________________________________ What are we doing differently that will ensure our customers receive the best uptime possible. 1. We are decreasing the amount of overselling we are doing. Some overselling is not a bad thing, it increases the profits that we make on our servers, but we are not interested in cutting quality for profits. We will be making our plans more reasonable, BUT all previous clients will be able to use the plans that they bought. 2. Increasing our firewall protection and adding more intrusion detection We have added a new software and hardware firewall to our servers, and we are looking at ways of installing an intrusion detection system. This will let us know when our clients are under attack so that we can actively block the attackers. 3. Hiring internal support specialist(s) We are working on hiring an internal support specialist who will handle all level 3 support issues (if you are good at this kind of work PM me ). Thank you, Erik Van Norstrand Customer Service Director erik@forciumhosting.com
what about those of us that offered a review for exchange of services. I received a notification that I have to purchase hosting at a 20% discount, and I have like 12 hours to decide.
Basscleff - I have no idea about that. I no longer work at forcium as they sold out. I do know that it is against most forum rules.
I'm Sorry but we do not offer free service in change of a review thats practicly paying you to say good things, we dont do that either you are happy with our service or you are not, either way we will not try to push nor persuade you. Regards Rickie Murphy.