Firefox to begin offering free technical support.

http://support.mozilla.com/kb/Live+Chat

Try getting live tech support from IE.

lol.

Let me know what you guys think. So far, I am mega impressed.

Deathbob has joined the room.
Mark has joined the room.
zsinj has joined the room.
webbe has joined the room.
Gazzmundo has joined the room.
collin1000 has joined the room.
(11:16 AM) : This room is not anonymous.
Monday, December 31, 2007
(10:39 PM) tiga31328: What version of Firefox are you using?
(10:39 PM) starshapedblocks: the newest version of 2
(10:39 PM) tiga31328: Not the best option, but have you tried to re-install?
(10:40 PM) starshapedblocks: 2, with the latest bug fixes.
(10:40 PM) starshapedblocks: i can try that...
(10:40 PM) starshapedblocks: will that reset my browser settings?
(10:40 PM) tiga31328: It sounds like something in the program is not getting along with your OS. I have seen that in other programs but not FF.
(10:40 PM) starshapedblocks: mhm.
(10:40 PM) tiga31328: It will jack your start page, so make sure you have that backed-up, but shouldn't effect anything else, your plugins should remain the same, history, etc.
(10:41 PM) starshapedblocks: and favorites and whatnot?
(10:41 PM) tiga31328: I hate to say that, but am at a loss for another solution right now, cannot find anything in the knowledgebase, or you might want to ask around tomorrow when there are more helpers in the rooms.
(10:41 PM) starshapedblocks: ok
(10:41 PM) starshapedblocks: thanks and happy new year
(10:41 PM) tiga31328: Yes, your favorites and all should be fine, I have never lost them in an upgrade. I am using a beta myself and it updated okay.
(10:42 PM) tiga31328: Same to you, Happy New Year, sorry I couldn't resolve things for you.
(10:42 PM) starshapedblocks: np
(10:42 PM) starshapedblocks: hopefully reinstall will work
(10:42 PM) starshapedblocks: thanks again
Tuesday, January 1, 2008
(9:38 AM) pesqair: helo
(9:38 AM) Gazzmundo: hi
(10:55 AM) Mark: hello
(10:55 AM) Gazzmundo: hey
(10:55 AM) Deathbob: Hi
(11:01 AM) joshta: hey
(11:01 AM) Mark: Hello
(11:01 AM) Deathbob: hi
(11:16 AM) collin1000: You guys need to not close the chat when its over
(11:17 AM) collin1000: or allow us to get transscripts
(11:17 AM) Mark: haha
(11:17 AM) Mark: why?
(11:17 AM) Deathbob: ?
(11:17 AM) collin1000: I was trying to get help for FF, and he gave me a bunch of directions, and then it gave me the dialog prompt "Session Ended" and closed the window
(11:17 AM) collin1000: >_<
(11:17 AM) Gazzmundo: not good :/
(11:18 AM) Mark: hmm....I know the admins have access to the logs
(11:18 AM) collin1000: Unlike all the idiots on Digg fooling around, I need real help!
(11:18 AM) collin1000: Oh well, Ill try to figure it out
(11:18 AM) Gazzmundo: lol, wanna try us then?
(11:18 AM) Mark: I wasnt aware that there is not an option to have it email you it
(11:18 AM) collin1000:
(11:18 AM) zsinj: that person should have been more customer friendly and asked if there was anything else you needed so you could have had the chance to c/p elsewhere
(11:18 AM) collin1000: No, there was no choice
(11:18 AM) Mark: We can help
(11:18 AM) webbe: Sure. How can we help you.
(11:18 AM) Deathbob: How may we help you today?
(11:19 AM) collin1000: Ok, so here is the prolem
(11:19 AM) collin1000: I have FF on all my computers
(11:19 AM) collin1000: They all use sync so the settings on all of them are the same
(11:19 AM) collin1000: and the bookmarks are the same
(11:19 AM) collin1000: etc
(11:19 AM) Deathbob: What do you use to sync?
(11:19 AM) Mark: right
(11:19 AM) collin1000: Now, on my desktop, ONLY this computer
(11:20 AM) collin1000: Firefox crashes on a forced popup
(11:20 AM) collin1000: Now, when a page is coded to load a link in a new window
(11:20 AM) collin1000: firefox opens it in a tab
(11:20 AM) collin1000: like it should
(11:20 AM) Mark: Ok
(11:20 AM) collin1000: however, when there is a javascript(newwindow) that forces a new window
(11:20 AM) collin1000: such as the chat window on the website
(11:20 AM) collin1000: firefox crashes
(11:20 AM) collin1000: Ive tried disabling my addons
(11:21 AM) zsinj: what version of Ff are you using?
(11:21 AM) collin1000: 2.0.0.11
(11:21 AM) Mark: Have you tried checking the debug console?
(11:21 AM) collin1000: No, how do I do that
(11:21 AM) collin1000: The other tech told me to try safe mode
(11:21 AM) collin1000: and change a bunch of stuff
(11:21 AM) Mark: tooks
(11:21 AM) Mark: tools
(11:21 AM) Mark: then error console
(11:22 AM) collin1000: Ok, so should I just try to click a javascript popup and see what happens?
(11:22 AM) Mark: Well
(11:22 AM) Mark: I would click the one thats causing the problem
(11:23 AM) collin1000: Its any javascript forced new windows
(11:23 AM) collin1000: such as chat windows
(11:23 AM) collin1000: or info windows
(11:23 AM) Mark: Ok
(11:23 AM) Mark: Perfect
(11:23 AM) Mark: Try it
(11:23 AM) collin1000: regular new windows open as tabs
(11:23 AM) collin1000: just javascript
(11:23 AM) collin1000: Ok, I will
(11:25 AM) collin1000: hang on one more sec
(11:25 AM) Mark: Sure no problem
chrs7637 has joined the room.
chrs7637 has left the room.
(11:29 AM) collin1000: Yup, it crashed it
(11:29 AM) collin1000:
(11:29 AM) Mark: Ack
(11:29 AM) Mark: Are you in safe mode?
(11:29 AM) zsinj: talkback report generated or no?
(11:29 AM) collin1000: The error reporting?
(11:30 AM) collin1000: When I restart FF it sends one
(11:30 AM) zsinj: the firefox error reporting
(11:30 AM) collin1000: Yep, it crashed on the FF Live chat icon
(11:30 AM) Mark: Have you tried reinstalling?
(11:31 AM) collin1000: No, not yet. Ive tried disabling all my addons and other stuff, but a full reinstall is a last resort
(11:31 AM) Mark: Exactly...I was just making sure you didnt just overwrite the files
(11:31 AM) collin1000: Do you want me to start FF in safe mode and try again, or tell you what the error thingy said?
(11:31 AM) Mark: Try safe mode and see if it happens
(11:31 AM) collin1000: Ok, let me stop the firefox process
(11:31 AM) collin1000: hang on
(11:33 AM) collin1000: Ok
(11:33 AM) collin1000: for safe mode options
(11:33 AM) collin1000: What should I check
(11:33 AM) zsinj: if you have the chance, navigate to
:\Program File\Mozilla Firefox\extensions\talkback@mozilla.org\components\talkback.exe and read back to us the most recent report ID
(11:34 AM) collin1000: Mark, you still there? Zsinj, Ill do that in a sec after I try safe mode
(11:34 AM) collin1000:
(11:34 AM) Mark: Yes Im here
(11:34 AM) zsinj: no prob
(11:34 AM) collin1000: What settings should I check for safe mode
(11:34 AM) collin1000: Disable addons
(11:34 AM) collin1000: Reset toolbars
(11:34 AM) collin1000: Reset bookmarks
(11:35 AM) collin1000: Reset settings to factory default
(11:35 AM) collin1000: Restore search engine
(11:35 AM) collin1000: -
(11:35 AM) Mark: I would try settings
(11:35 AM) Mark: first.
(11:35 AM) Mark: You said you've already disabled addons correct?
(11:35 AM) collin1000: I tried that before, yes, I disabled all my addons
(11:35 AM) collin1000: Ah ha!
(11:35 AM) zsinj: what each box does is here: http://support.mozilla.com/kb/Safe+Mode
(11:36 AM) Mark: Does it work?
(11:36 AM) collin1000: Safemode = javascript popups work fine
(11:36 AM) Mark:
(11:36 AM) Mark: Awesome.
(11:36 AM) zsinj: hooray
(11:37 AM) collin1000: So now the real question is how do I get it to work in non safe mode....
(11:37 AM) zsinj: made any option changes recently?
(11:37 AM) collin1000: This has been going on for a few weeks now
(11:37 AM) zsinj: i see
(11:37 AM) Mark: Collin are you using Windows Vista?
(11:37 AM) collin1000: Only major change was the upgrade to FF 2
(11:37 AM) collin1000: No, XP
(11:37 AM) Mark: Ok
(11:38 AM) zsinj: and disabling all addons didn't fix it?
(11:38 AM) Mark: Because there is a known issue with Vista+Java
(11:38 AM) collin1000: No, when I disabled all my addons it did not fix
zsinj is still on xp.
(11:38 AM) collin1000: I like XP better
(11:38 AM) Mark: http://support.mozilla.com/kb/Resetting+preferences
(11:38 AM) Mark: That should fix it right up for you
Stijn has joined the room.
(11:39 AM) zsinj: you'd have to reconfigure your sync and reimport your bookmarks firsty.
(11:39 AM) zsinj: make sure you are prepared to do that first
(11:39 AM) collin1000: Ok
themadfox has joined the room.
(11:40 AM) collin1000: Thanks for the help!
(11:40 AM) collin1000: Hey! themadfox!
(11:40 AM) collin1000: My issue was fixed!
(11:40 AM) collin1000: Mark helped me!
(11:40 AM) zsinj: we're glad to help.
(11:41 AM) themadfox:
(11:41 AM) Mark: Glad I was able to fix it up for ya
(11:41 AM) collin1000: Safe mode fixed it pretty good
(11:41 AM) collin1000: Good luck with all the idiots on digg guys.
(11:41 AM) Mark: Collin
(11:41 AM) Mark: One more thing
(11:41 AM) collin1000: Yeah?
(11:41 AM) Mark: I'd like to have you close firefox out entirely and open it back up in regular mode
(11:41 AM) Stijn: What's this room for?
(11:42 AM) collin1000: Ok
(11:42 AM) Mark: And make sure everything is correct
(11:42 AM) Mark: If you wouldnt mind
(11:42 AM) collin1000: k
(11:44 AM) Mark: Thanks
Stijn has left the room.
(11:46 AM) collin1000: Yep
(11:46 AM) collin1000: popups work great again
(11:46 AM) Mark: Works?
(11:46 AM) Mark: Perfect
(11:46 AM) Mark: Anything else I can do for you?
(11:46 AM) collin1000: Great! Hoorah for live chat!
(11:46 AM) collin1000: Nope, thats it!
(11:46 AM) collin1000: Wait, dont close this
(11:46 AM) collin1000: let me copy and paste it
(11:46 AM) zsinj: lol
(11:46 AM) collin1000: grrr
(11:46 AM) Mark: Well hopefully I was able to give you excellent service as well
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