Official Filesonic.com Launch - Announcement & Feedback

page is not loading for me, it load with proxy but not from my ip

 

My feedback for today:
Remote upload is working rock stable, all file transfers succeeded and showed up in the file manager immediately. Thanks!

Folder creation still doesn't work for me. I've been waiting for three days now and sent out two or three bug reports with regards to this. Result: I didn't get one single reply. I already wrote it several times here, Chrome and Opera don't work anymore at all (they used to work fine before), Internet Explorer often works, but that's not everytime.

Besides that, the downloads/sales stats in the file manager are sort of useless for me at the moment as I put everything into folders.

As long as you don't summarize the stats for folders and display this number in the root folder, people who actually use folders (and I bet that's the majority) cannot compare any stats at all. Are we supposed to open every single folder one after the other and write down the single file stats for comparison?

Don't get me wrong, it's nice to see some improvements, but please don't implement new features that are still in half-baked state (e.g. introducing downloads stats for files but not for the containing folders)

 

Are you based in UK ?

 

Firstly I would like to point out I am not part of Filesonic so please don't start bombarding me with complaints or questions.

"Deleted User"...I assume you too are not part of Filesonic (If you are ask around the office before you reply to questions) and are probably only trying to help but...

The download errors being reported in these posts are due to Filesonic and not the users.

I know this because I was working with one of their programmers today to try to fix the problem.
As it stands they were going to have to do some sorting through code and were going to get back to me for some further testing once they think they have a solution.

So if anybody is getting these errors it's not you.

 

nope, Im not from uk,

 

Easy, crufty....easy. I do not doubt the veracity of your reporting in regards to FS-IT working on this issue, but there are more respectful ways to reply to someone like DeletedUser who is only pointing to similar solutions that have worked in the past.

BTW: The links work fine for me, so these problems are regional at best. That being the case, even though FileSonic is "working" on the issue, it does not preclude the proxy issue and FileSonic could well be "working" on fixes to your ISP's bungles, not theirs. The UK issue and those like it are not "FileSonic" bugs. They are ISP bugs/blocks.

 

Half baked? In order to calculate folder stats you must first calculate file stats. It is only natural that would roll out file stats first. Ever heard the question, "how do you eat an elephant?" One bite at a time.

Until folder stats are introduced, just pretend the file stats are not there. Then you will not have to "open every single folder one after the other and write down the single file stats for comparison."

 

Thanks for your comment, banj0. My post was a little bit negative maybe. The reason is/was that a FileSonic support guy answered here yesterday that the stats feature for folders might be implemented eventually. If you really consider introducing it, I'm fine with waiting for it of course. It didn't really sound like that though. Your comment on this topic restored my hope

 

crufty,

Indeed I'm not part of filesonic

I work for more than 12 years now in ICT Services and I learned that 50% of the problems are coming from user side... and not computer side... I also learn that a lot of problems can be avoid if some people who think they are the best in computer science when they are actually only able to surf on internet or create a web page with Microsoft Front Page don't take part of the work...

To come back to the specified problem, it seems your "work" with filesonic today didn't meet the awaiting success... So these user are complaining and people like banj0wood and I still have to try to give some answer on this forum while Hish & Rome are doing the same...

My wish for the next days will be your "work" will be more efficient to provide the best and give people the opportunity to post link instead of posting complains...

 

No worries, friend. If I were experiencing the problems you are without even an acknowledgment my bug report had been received, I'd be frustrated as well. Unfortunately, you're correct there is a tendency at times for the FileSonic staff to only respond to issues once they feel the problem has been resolved. Not always, but often enough for it to be noticed.

I'm glad I could help to restore your hope. Regardless of the criticism I expressed above, these guys really are putting in a great deal of work to make the host better. I don't know how long you've been with FS, but the progress made the past few weeks has been night and day when compared to the progress (or lack of it) made back in August or early September. If you had asked me even three weeks ago whether or not FileSonic could pull off the turn around we have recently seen, I would laughed. I might not have said it on the board (bad for morale) but I was extremely doubtful. I would be willing to bet that if FS-IT had the coders and developers he has added in the past few weeks back in August, the changeover would have been barely noticeable.

 

no proxy, cookies cleared already, the problem persist using different browsers and computers.
Many users have the same problem so it is definitely server side.

 

Yeah may have gone in a bit harsh there

I don't want to escalate the issue but my post was intended to let you know how your posts were appearing to others.
The way you were responding (no doubt with good intention) to messages about errors made it appear that you were part of FS and were just brushing them off.
If you think about it to even have found this board and then made a post a user must have done a little research due to being really frustrated with FS.
If they then get what appears to them to be a reply of "clear your cookies" I can imagine computers being hurled through windows.
Believe me I've been there, banjowood can probably remember my rants against filesonic when I first arrived.

Just to clear the "work" thing up.
I wasn't doing any work just sitting here trying various links so that the FS staff could see in realtime what was going on.

So I apologise if you took offense - none was meant.
Let's leave it here so that the thread can be used to talk about FS.

 

Unfortunately, there are also issues of regional proxies, not just individual proxies. This is why the UK runs into probs so often with the Watch List. 95% of residents in the UK are accessing the Net via proxy because that is how their ISPs grant them access.

I'm not saying this is the situation you're facing, it is just a possibility. If it were a "server" issue it would instead effect all those accessing the server, not only users in certain geographical areas.

 

yes with premium acct..

 

I like the changes to the file manager. It's much better than before and at least now we can see more file info. My question is how do you sort? Nothing seems to happen. There is no sort button either. Am I missing something?

 

The message I recieve in my browser is from the filesonic server saying that I am not allowed to access. That have nothing to do with my ISP then...

 

If you are located in the UK, it is 100% related to your ISP. When your ISP routes you through a transparent proxy, you all of sudden have a different IP address assigned to you, which means that, technically speaking, you're not the same user and the system hasn't authorized your IP to download.

We've been working hard to adapt our system to the unusual way that your ISPs route traffic and we have resolved it for most of them, but some of them (such as BeThere.co.uk) handle traffic even differently than their peers. As a first step we are implementing a change that should allow premium users to download, and we're hoping to find a solution for free users, which might be a more tricky scenario to handle.

By the way, if you look at BeThere's support forum, you will find many examples of users being unable to use various sites on the web, file sharing or otherwise, due to this same issue. Nevertheless, we will do whatever we can to accommodate users like you although, frankly, it is lengthy and costly (in terms of resources) to fix it.

Thanks,
FS-IT

 

crufty, I'm the one who referred you to my programmers to try to resolve the issue, and it's unfortunate that you're taking advantage of the time they've given you by misstating facts.

The problem is not with our system. The problem is with certain UK ISPs (and maybe one or two non-UK ISPs who use the same methods). What my programmers were doing is trying to somehow adapt our system to YOUR method of accessing the Internet (intermittent transparent proxies, with non-standard HTTP headers, etc).

We've never denied errors we've made, but this is simply not one of them. Anything we do from here on is above and beyond what many sites have done to resolve this (see BeThere's support forum for examples).

It would be very easy to say that a tiny percentage of users (less than 1%) will not be able to access or site, but, instead, we're investing valuable resources to provide you with a better service, despite the convoluted methods of your ISP. The UK is a great market for us, and we value surfers from there, so we will do our best. This, you can rest assured of.

See my response above for more info.

Thanks,
FS-IT

 

It's not even UK-wide. Our traffic from the UK is growing every week. This is purely related to a couple of ISPs who, not only behave differently than other ISPs around the world, but they also behave differently than their fellow UK ISPs!

And, as you stated, we are indeed working on fixing their bungles.

 

Im on AOL in the UK and wouldn't be surprised if this was their fault. They've always been a tricky ISP