fileserve problem

i tried to email fileserve because i payed for the service but i am still a free user.. the company does not reply emails anyone know what i can do?

 

DO NOT USE FILESERVE read below

I have sent this as pm to Rickyfs as Fileserve at moment have ripped me and many other premium members off, as they lock out your premium functions without warning and without responding to emails and support tickets, it has happened to many people, see google for proof

this is the message I sent him

I have emailed your company and sent 2 support tickets as I keep getting a ITW warning, I have a 2 year premium membership with your company and have only used 3 months of it and now I cannot downlaod or upload due to it, I have read that fileserve have done this to many premium members for no reason and without any communication, I have also read that you can sort it out so I will send messages to you here and on other forums hoping to get a response and this addressed, either by allowing my premium membership to do what i paid it to do or a refund.


If anyone can tell me of any other ways to get hold of them to rectify this it would be appreciated, when and if fileserve sort this I will make another post accordingly but I am doubtful based on what I have read and the lack of response via official channels too them.

 

Hello sfisher,
Maybe it's a reason to make charge-back?

 

ah you mean from the payment processor? never thought about that thanks

 

You are welcome!
But I meant from bank
And also, take a look at terms & condition section.

 

what t&c's of fileserve or bank/payment processor?

 

Fileserve, and also take a look at Refund policy. In my opinion you have enough evidence to ask for charge-back.

 

Thanks for that help and info

 

You are welcome!

 

Yes,see their policies.that might help.

 

for money back if you use credit card you can ask for the refund from the bank or you can contact payment gateway

 

I have found another way around the premium problem due to Fileserve lying saying it is ITW that has asked my or other UK ISPs to block access to Fileserve, you either use ghost VPN found on download cnet.com or use firefox and use the private browsing function, the private browsing still allows my ISP to see where I am going so it proves that it is not them or the ITW blocking my IP address it is Fileserve and they have been doing this for several years if you look at google for ITW fileserve premium problems.

I will be taking further action against Fileserve but for moment since I can access my premium account via these other ways I will wait after doing some work on my premium account

 

just do the open a dispute & do the chargeback,
you WILL get your money back since fileserve won't even bother responding any disputes