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FAQ & Customer Support Scripts

Discussion in 'Scripts' started by DarrenC, Jan 15, 2006.

0
  1. #1
    Wasn't sure where to post this one! :)

    I am looking for scripts for a new travel site, which is very customer focused, and I am looking for scripts / programs which will allow customers to submit a ticket for support.

    Also, I've seen sites that have a FAQ database, where all important questions can be found and readers can say if it's helped them, and how good the answer was etc.

    Any suggestions?
     
    DarrenC, Jan 15, 2006 IP
  2. NeoGen

    NeoGen Writer

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    #2
    You can look for following:
    OsTicket: A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid autoresponder loops, limit maximun tickets user can have opened, accept attachments and limit size, pager alerts for admin.
    http://www.osticket.com/server/

    PHP Support Tickets: A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.
    http://www.phpsupporttickets.com/

    Support Logic Helpdesk: A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.
    http://www.support-logic.com/index.php

    Faqmasterflex: Unlimited categories/questions/answers, web-based administration.
    http://www.technetguru.net/design/faqmasterflex.php

    All of above come as part of fantastico preinstalled script in cpanel.
     
    NeoGen, Jan 15, 2006 IP