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Fake bad reviews on Google MyBusiness

Discussion in 'General Business' started by Jedineka, Nov 20, 2018.

  1. #1
    Hy all !
    SEMrush
    I want to know how do you handle fake bad reviews on Google MyBusiness. How do i know are fake : name/happenings described in the reviews, are not in our books. One even mistake our business with other.
    I have flagged the 3 reviews (all 1 star), but nothing yet from Google.
    I know, we need to give good services for clients, we need to get more positive reviews, but, i neeed to clear the fake ones.
    Any ideas?
     
    Jedineka, Nov 20, 2018 IP
    SEMrush
  2. AlphaNine_Vini

    AlphaNine_Vini Active Member

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    #2
    You can try to identify any lack of service that happened in past. Do you see the date of reviews posted their ? What I believe you need to reach those clients directly and request that to remove those reviews. I am not sure if Google will respond or they will take time. Best is to investigate and identify the user/client.
     
    AlphaNine_Vini, Nov 20, 2018 IP
  3. NetStar

    NetStar Notable Member

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    #3
    Stop worrying about it.

    If you are focusing on "fake" negative reviews then you clearly aren't doing enough to get positive reviews. You need a reputation strategy. Do you respond to the positive reviews? Do you respond to the negative reviews to address concerns? If you can't respond then simply move pass it. Negative reviews of a product or service are expected by consumers in 2018. In fact, if you don't have a poor review something is fishy to the average savvy person. Don't focus on the things you can't control... focus on what you can control... like providing a positive experience for someone to leave positive reviews.
     
    NetStar, Nov 23, 2018 IP
    Mehta likes this.
  4. c4cyber

    c4cyber Well-Known Member

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    #4
    Fake comments are usually made from fake accounts. You have to justify that in your comments/blog section. Sometime these people make a fake account, make 1 or 2 fake comments and than forget. This expose them.
    You can also contact them but I don't think its going to worth your effort. Just trace them down and expose them. But try you don't have to defame anyone. Just protect your version. I am the person who always look for reviews and it matters how a company respond to negative or fake comments.
     
    c4cyber, Nov 26, 2018 IP
  5. MilesWeb

    MilesWeb Well-Known Member

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    #5
    Since you have flagged those fake bad reviews, Google will first check the reviews and then respond you back. You can't remove them by yourself.
     
    MilesWeb, Nov 29, 2018 IP
  6. Jedineka

    Jedineka Well-Known Member

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    #6
    Thanks everyone for the responses. I have talked about 5 times with Google. I hope they will fix this.
     
    Jedineka, Dec 3, 2018 IP
  7. Ian Murphy

    Ian Murphy Greenhorn

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    #7
    Try to identife the IP adresess of the users that left the negative reviews. Perhaps, they left it from the same computer IP, using VPN or somebody ask to leave bad reviews. Everything is possible, because your competitors play dirty games. Can you delete the reviews? Sry for the stupid questions, but I used Google Mybusiness only several times and don't have enough experience.
     
    Ian Murphy, Dec 4, 2018 IP