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Facebook isn't letting us respond to customers

Discussion in 'Facebook' started by Samcosam, Oct 15, 2016.

  1. #1
    Hi all,

    We have a business page on Facebook

    Our message system is currently not working, when we try to respond to messages from customers we get the following message

    "This user is currently not accepting messages from you"

    I first wondered if the user had blocked us but then discovered it happens to every message we try to reply to, it even happens when I try and send my personal profile a message

    I have contacted Facebook support with no response, I am reluctant to keep paying Facebook advertising (I've currently suspended it) when we cannot respond to our clients

    Many thanks :)
     
    Samcosam, Oct 15, 2016 IP
  2. wanessmark

    wanessmark Active Member

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    #2
    Generally Facebook doesn’t take that much time for solving the queries of its users .Wait for sometime the technical team will come up with a solution very soon .
     
    wanessmark, Dec 4, 2016 IP