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Exoclick Refund Policy

Discussion in 'Pay Per Click Advertising' started by mahsel, Apr 24, 2012.

  1. #1
    This is Exoclick refund policy point #8

    ADVERTISER REFUND POLICY.

    ExoClick strives to offer the best service possible to its clients. Once an Advertiser makes an initial deposit in the ExoClick Ad serving platform, Advertiser has thirty (30) days to ask for a refund of the account balance if he isn't satisfied with the ExoClick Network and have remained in compliance with this Agreement. As soon as an Advertiser makes a second deposit in the ExoClick Ad serving platform, it is hereby understood that a refund will only be issued for a balance greater than $200 and a processing fee of 10% will be deducted from the refund. Advertisers canceled / terminated by ExoClick for violating these Terms are not entitled to a refund.

    My question to exoclick is why are you holding my money now for 5 days since I don't have any ads running or waiting approval. I have been an advertiser for 1 week and I see that your support sux and your ads approval process taking ages. I am not happy with you and simply want to get out. Is it hard to understand?
    mahsel, Apr 24, 2012 IP
  2. Mehdiexo

    Mehdiexo Greenhorn

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    #2
    Hello mahsel,

    Thank you for your message and feedback about Exoclick Support.
    We have just sent you a private message about your issue.

    Exoclick refund policy is clear and is always applied respecting our customers rights. Any refund request should be adressed to .

    Hope to see you soon on Exoclick !
    Mehdiexo, Apr 25, 2012 IP
  3. mahsel

    mahsel Peon

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    #3
    I have replayed to your email with 4 emails and you keep ignoring me. Just proceed the refund thank you. It was a horrible experience with your company.
    mahsel, Apr 25, 2012 IP
  4. Mehdiexo

    Mehdiexo Greenhorn

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    #4
    Hello,
    Exoclick answers to his customers in less than 24h. The delay in resolving your issue is because we did not receive any of your emails in our support inbox.
    Sincerely,
    Mehdiexo, Apr 25, 2012 IP
  5. mahsel

    mahsel Peon

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    #5
    None of this emails reached you? I have even replayed to your 1st and only email.

    [​IMG]
    mahsel, Apr 25, 2012 IP
  6. mahsel

    mahsel Peon

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    #6
    Thank you Mehdi, I have received my refund. And this issue is solved.
    mahsel, Apr 25, 2012 IP
  7. asasmaz88

    asasmaz88 Peon

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    #7
    my campaigns not approved

    i want refund payment
    asasmaz88, Oct 5, 2013 IP
  8. ktp2012

    ktp2012 Banned

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    #8
    I love this information, in the future I advertise in exoclick
    ktp2012, Oct 5, 2013 IP
  9. asasmaz88

    asasmaz88 Peon

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    #9
    but im advertiser my campaigns not approved

    (Your campaign has been put on hold, as some of the information you have provided does not meet all the criteria we require in order to approve your campaign.

    Please note that this criteria is business sensitive and therefore can not be disclosed.)
    asasmaz88, Oct 5, 2013 IP
  10. asasmaz88

    asasmaz88 Peon

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    #10
    my account closed :))

    dont get refund im waiting
    asasmaz88, Oct 7, 2013 IP