Exchange Can't Find a User's Mailbox?

Discussion in 'Site & Server Administration' started by seismicmike, Feb 18, 2009.

  1. #1
    For one of our clients we run an MS Exchange Server (It's a SBS, Windows 2003, with I believe Exchange 2003).

    We had a wacky error for one of their users where somehow a "contact" with his email address got added to the generic DOMAIN.local folder in Start > Admin Tools > Active Directory Users and Computers. So Exchange was giving us errors about there being two users configured to receive email for the same address. So I deleted the contact, and now I'm getting this error:

    Your message did not reach some or all of the intended recipients.
    
       .......
    
    The following recipient(s) could not be reached: John Doe
    
    The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
    Code (markup):
    It seems pretty intuitive, and my initial research confirms that according to this error message the mailbox for the user got deleted (apparently when I deleted the contact... wtf???)....

    But here's the really confusing part. His mailbox didn't get deleted. It's still there. I can go into Start > Programs > Exchange > System Manager > Servers > EXCHSRVR > First Storage Group > Mailbox Store > Mailboxes and find it in the list with data supposedly in the mailbox.

    So my question - and the thing I really really need to get solved ASAP - is how do I get Exchange to reconnect his user (which exists) and the mailbox (which exists)? Is it a registry problem? Please help. Thank you
     
    seismicmike, Feb 18, 2009 IP
  2. Adrian7b

    Adrian7b Member

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    I think the quickest way would be to back up the data, delete the exchange account/mailbox and re-create it again. then restore the data you have backed up to the new account. or instead of backing up the data just have the user save everything they need to a PST so if something goes wrong you can blame it on them :D
     
    Adrian7b, Feb 18, 2009 IP