you will hear bad things about all hosting companies or any company for that matter you need to decide what you want out of your ost what ou plan on using it for and choose one based on that 1and1 is good for someone who has never had a website before so why do they get alot of customers? cause they run big ads in computer mags you only hear problems when people wanna take their personal websites to the next level but then again iie never used them well actually got my first domain there and why was that? cause ii seen a big 2 page ad in a compute mag lol get a dedicated server youll have alot more problems or just move to another host till youve out grown that then come back here and make a new thread
just pretnd that you have sold your domain/site content and the buyer need to move the content to their host. try to make a copy of the site and move it. most of all dont cancel the account but just let it died. jzm01, that was not so surprising amount of unsatisfied customer with their bad CS. but very nice information though.
I have experienced nothing but good service so far! In my research the % of complaints was lower than many other popular hosts.. Customer support is always an issue when outsourced, me thinks!!
I had a package with them and everything went pretty smooth. I didn't do much with it though, which may be the reason.
according to me no hosting company is perfect !!! As you can't give Customer Satisfaction, Server Security, Cheap Rates all together !!
it's the biggest hosting provider in the world, so yes you will notice that there are quite some complaints on the internet. But yes, they have the budget, they should perhaps put more time and efford in supporting people the proper way.