Esupports.net - Demystifying Successful Technical Team Responsibilities and Operations. At esupports, we had envisaged hosting market needs for many years and have developed unique training program for creating vendor netural tech team, who are specialised in both linux and windows based control panels and their underlaying technologies. Thus our clients got the oppurtunity to reduce the support cost by hiring more vendor neutral techs who can deliver specialised support in various technologies thereby cutting down cost of maintaining seperate tech team for both technological streams together. Technical Support level-1&2, Vendor Neutral Techs Esupports Vendor Neutral technical support team is really an asset for Hosting industry. Our technical capability, experience and precision achieves higher customer retention which ensures continual growth for your company at any point of time. This frontline technical support team are the guys in team who will address the customer queries faster (may be in 5minutes) with precise d replies Few of responsibilities undertaken by our technical wing are 1. Provide Chat/email support to the client, with immediate resolution of issues. 2. Deliver Good knowledge of products and services. (WHM/Cpanel,Plesk,Ensim,Direct Admin,LxLabs, Your products and Plans) 3. Essential Scripting to automate usual maintenance works. 3. Essential Scripting to automate usual maintenance works. 4. Liase with Engineers to resolve issues successfully. 5. Keep average 20-30 minutes Response Time. 6. Replies will be under Your Companie's Brand. 7. Monitoring the IT infrastructure to keep it with out fail. 8. Escalating tickets to proper departments with sufficient notes. Technical support level 3: Esupports Tier 3 guys work all in all from, server setups, implmenting security,user access policy and modelling backups and disaster recovery. These guys are highly trained and skilled by experience to work on hosting products (WHM/Cpanel,Plesk,Ensim,Direct Admin,LxLabs,Helm) and have deep insight to formulate and implement AUP (Acceptable Usage Policy) which limit resource usuage (max_memory, max_cpu, max db connections etc) according to plan, the customer purchased. This will help the clients to get more profit from the existing infrastructure before opting for newer ones. Esupport's Tier 3 techs are trained to undertake the following responsibilities. 1. Fix the escalated tickets as per SLA (Service level Agreements) 2. Perform day-to-day System Administration and ensure integrity, security and availability of applications environments. 3. Ensure that the Projects and Database are successfully backed up as per the schedule. 4. Write scripts to analyze performance, health and security characteristics of servers. Patching and upgrading of new and existing environments. 5. Proactive monitoring to ensure servers, databases and applications environments are always available and running at optimal performance. 6. Server Performance Optimization. Fully Dedicated Vendor Neutral Techs: Tier1-Tier2- Dedicated Vendor Neutral Tech: $500 per month Tier1-Tier2- Semi Dedicated Vendor Neutral Tech: $425 per month Tier-3 Dedicated Tech: $750 Tier-3 Semi Dedicated Tech: $650 Dedicated Team Build: Get Benefitted from the Bulk Tier1-Tier2- 24x7 Dedicated Vendor Neutral Techs: 3+1backup position: $1750 per month Tier1-Tier2- 24x7 Semi Dedicated Vendor Neutral Techs: 3+1backup: $1500 per month Sales/Billing/Customer Service: Dedicated Sales/Billing/Customer Service Rep : $350 per month Semi-dedicated Sales/Billing/Customer Service Rep: $250 per month 24x7x365 - Dedicated Sales/Billing/Customer Service: $1100 per month 24x7x365- Semi dedicated Sales/Billing/Customer Service: $850 per month ***CONTACT US*************************** MSN: AIM: leatrueman10 skype:leatrueman gmail:leatrueman@gmail.com MSN: esupportsnet AIM: esupportsnet skype:esupportsnet gmail:esupportsnet@gmail.com ACT FAST TO WIN EVERY DEAL AND RETAIN EVERY CUSTOMER For an eye opening experience, drop your enquiries to: or post a sales ticket at http://esupports.net/support-center/index.php/contact