Error Message - MySQL 2006 has gone away?

Discussion in 'MySQL' started by kathi247, Jul 10, 2010.

0
  1. #1
    Message was:
    2006 MySQL server has gone away
    in:

    [select customers_email_format from zen_customers where
    customers_email_address= 'sales@cncsupplystore.com']
    2006 MySQL server has gone away
    in:
    [select count(*) as total from zen_sessions where sesskey =
    '456f2ffbe7901e7b274c8eb2af621c3f']


    i use cpanel11 and zencart.
    I got this message when trying to do a test credit card transaction. It failed and I got this error message above. Does anyone know what I need to do?


    Thanks!
     
    kathi247, Jul 10, 2010 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Did you check your MySQL error log?
     
    digitalpoint, Jul 10, 2010 IP
  3. kathi247

    kathi247 Peon

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    #3
    I don't have a error log on my cpanel. I found this site that explains more about it, but still not sure exactly what to do.
    I can't add the link because I'm new here.

    but it says it's a client error?
     
    kathi247, Jul 10, 2010 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    I would ask your MySQL administrator to check the log for you then.
     
    digitalpoint, Jul 10, 2010 IP
  5. meyrheena

    meyrheena Member

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    #5
    Check formerly administrator MySQL
     
    meyrheena, Jul 11, 2010 IP