my keyword tracker tool has not worked since last Friday (2/22). Even when I tried to click a single KW, I get: The following error occurred: The server did not respond in time. Please try again.
I did some testing on our end... it looks like your web server is blocking requests from our server to your script. It's not a network-wide block (I tested it from a different server plugged into the same network switch also). Maybe your server is configured to be overly protective, and it thought the API requests looked suspicious and just blocked the IP completely. Check with your server administrator and see if they have the ability to whitelist the IP or something.
If possible, probably best to just white list our block since our front-end IPs change from time to time (moving servers around and so forth)... Range: 216.9.35.48 - 216.9.35.63 CIDR: 216.9.35.48/28
Thanks Shawn! Whitelist the IP's worked. However, I have 3 Keywords.. that I get this error (below). Only those 3 Keywords?? Rest work just fine when I click on them. I only have a total of 19 keywords. I even tried to delete them and re-add the same KW, same error. <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>403 Forbidden</title> </head><body> <h1>Forbidden</h1> <p>You don't have permission to access XXX/tracker_script.php on this server.</p> <p>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.</p> </body></html>
That error is coming from your server... I'd check the your server logs and see if it will tell you why... Maybe the particular keywords are something it's filtering against for some weird reason?