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Bug Error connecting to DigitalPoint

Discussion in 'Support & Feedback' started by Ray Ledzs, Oct 28, 2014.

  1. #1
    So I can't browse this forum normally, almost every time reloading or browsing forum I get this message:

    Fatal error
    : Zend OPcache class loading error, class XenForo_Model_User, function prepareUserOrderOptions in /home/sites/digitalpoint.com/web/library/XenForo/Autoloader.php on line 119
     
    Solved! View solution.
    Ray Ledzs, Oct 28, 2014 IP
  2. Nigel Lew

    Nigel Lew Notable Member

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    #2
    Nigel Lew, Oct 28, 2014 IP
  3. fare

    fare Active Member

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    #3
    I'm getting this error too, had to reload a couple of times.
     
    fare, Oct 28, 2014 IP
  4. liamwli

    liamwli Well-Known Member

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    #4
    Keeps on happening to me every so often, including when Ajax is processing...
     
    liamwli, Oct 28, 2014 IP
  5. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    #5
    It's very sporadic for me as well. This morning I couldn't get to the forum because of that error. Now I can, but it's not stable. I hope somebody is working to resolve the issue.

    PS Even posting this message was a daunting task.
     
    qwikad.com, Oct 28, 2014 IP
  6. Alexbizz

    Alexbizz Active Member

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    #6
    Fatal error: Zend OPcache class loading error, class XenForo_Model_User, function prepareUserOrderOptions in /home/sites/digitalpoint.com/web/library/XenForo/Autoloader.php on line 119

    same error to me...
     
    Alexbizz, Oct 28, 2014 IP
  7. Arick unirow

    Arick unirow Acclaimed Member

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    #7
    The errors appeared since 06:35 Pm (GMT+7 - Yesterday evening). Here are list of error message:
    1. Error while opening a page. Page seem to be loaded 'properly' but it only consist of:
      It happens lots of times during that hour. Doesn't seems to be happened again at this moment (01:56 AM GMT+7).
      Note: I didn't take screenshot at the moment.
    2. Another error while opening a page. Here is the error message:
      Screenshot:
      Fatal-Error.jpg
      During 06:35 Pm (yesterday evening), it happen every 7-15 refresh. At this moment (01:56 Am), It happen every time the page failed to load.
      Note: Every four times or more pages opened in browser, this error page showed up.
    3. Error while typing post (auto saving to server failed - offline save work fine) and using the ajax to get more info. It happen since yesterday evening and keep happening till now.
      Here is the error message:
      Screenshot:
      ajax-error.jpg
      Note: It is really hard to upload files but it will work as expected if we keep trying till the system able to save the file.
    I couldn't find any more error messages other than three above. Every time I see an error in DigitalPoint, I always think Admin will come up with lots of improvements. :)
     
    Last edited: Oct 28, 2014
    Arick unirow, Oct 28, 2014 IP
    pupul likes this.
  8. pupul

    pupul Prominent Member

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    #8
    Yeah, I'm facing different type of problems too as @Arick unirow mentioned. I had never seen this much errors in DP before.
     
    pupul, Oct 28, 2014 IP
  9. Ray Ledzs

    Ray Ledzs Member

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    #9
    Could staff member please give us some information ?
     
    Ray Ledzs, Oct 28, 2014 IP
  10. Dave90210

    Dave90210 Well-Known Member

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    #10
    I still have problems navigating and making posts I get errors allot. Anyone know what the cause is?
     
    Dave90210, Oct 28, 2014 IP
  11. Nigel Lew

    Nigel Lew Notable Member

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    #11
    All the problems are related. If I had to venture a guess Sarah or Shannon can probably sort it out if they have proper access to stuff. This place is not exactly running on a simple dedicated server.

    They are aware of the issue of course and it will be fixed as fast as humanly possible.

    Deep breath everyone. After a while, a vacation from this place is nothing but good for you. That I can assure you of.

    Nigel
     
    Nigel Lew, Oct 28, 2014 IP
    Arick unirow and sarahk like this.
  12. sarahk

    sarahk iTamer Staff

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    #12
    Hi

    This is super frustrating for everyone and we do have someone working directly on the servers to resolve some sort of caching error. The setup has been tuned way beyond anything a normal site owner has to worry about - so if there's a problem you know it must be a doozy.

    In the meantime, we'll appreciate your patience and understand your frustration.
     
    sarahk, Oct 29, 2014 IP
    ChrisMiller and Arick unirow like this.
  13. ChrisMiller

    ChrisMiller Prominent Member

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    #13
    It seems to be an issue with the setup with Cloudflare which appears to have been recently implemented. Honestly from the little custom things i've read that Shawn has done I don't know if Cloudflare will work with DP since it tends to be picky on the way it caches things.
     
    ChrisMiller, Oct 29, 2014 IP
  14. matt_62

    matt_62 Prominent Member

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    #14
    I have only seen one error, (the standard message from cloudfare that DP is down), but majority of the time it is just very slow page load time. Pages seem to almost time out for a minute or so before they start to load.
     
    matt_62, Oct 29, 2014 IP
  15. 1234nasir

    1234nasir Well-Known Member

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    #15
    The problem is Still present and disappointed to us.
    All other big forums and market places open easily in our all browsers.
    Please fixed this sensitive issue ASAP.
     
    1234nasir, Oct 29, 2014 IP
  16. Arick unirow

    Arick unirow Acclaimed Member

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    #16
    Mods already aware of the problems and it is best to wait for the situation to be better. SarahK already give an answer to your request
    Meanwhile it is best to re-read Nigel Lew's recommendation.
     
    Arick unirow, Oct 29, 2014 IP
    jrbiz, Nigel Lew and sarahk like this.
  17. irule272

    irule272 Well-Known Member

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    #17
    Am I the only one? Experiencing for almost two days already.
     
    irule272, Oct 30, 2014 IP
  18. thuthuatwordpress

    thuthuatwordpress Active Member

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    #18
    So do I, maybe the server is updating, sometime I see an offline notification as well.
    [​IMG]
     
    Last edited: Oct 30, 2014
    thuthuatwordpress, Oct 30, 2014 IP
  19. FreeFun4Every1

    FreeFun4Every1 Prominent Member

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    #19
    Same here and it's taking infinite time to view conversation or any member profile. May be some bug in database.
     
    FreeFun4Every1, Oct 30, 2014 IP
  20. digiaads

    digiaads Well-Known Member

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    #20
    I am experiencing the same issue from yesterday. Please fix asap. Thank you
     
    digiaads, Oct 30, 2014 IP