Okay so I ordered and paid for epayments membership $35 and DHL delivery $90 They processed everything okay, got my payment, told me that card would be sent and then suddenly asked me to provide address proof. That is okay - I send them one of 2 documents of proof I have (I live in a rent apartment) but they declined it. So I simply asked them to *change* delivery address. Since it is DHL I can simply grab this card in their office, and this should make absolutely NO effort for them to change delivery address as it is not showed anywhere on the card. So they asked to pay $35 AND $90 AGAIN! This makes no sense as other card providers can change delivery address in no time, as well as fact that $35 goes to 1-year membership of overall account and $90 goes for a delivery of a plastic, and again change delivery address should definitely NOT cost me a $125 So this is my story, try and clarify everything before you pay money to them. If they will push me to pay them again I'll be forced to open a paypal dispute
Hi, I'm Ash. I'm new to this forum. I joined https://www.epayments.com in the mid March this year, and I'm a verified member. I ordered for the Master card on 18.03.2016 but till today I did not receive the card. I've been communicating with the support team regularly and finally the last message in connection with my card delivery which I received from them on 11.05.2016 says: "Dear Ashish Basak, As we can see the standard delivery time is over. We can block this card in order to issue a new one. But please note that in this case old card cannot be unblocked if it will be delivered later. Please also be informed that now we are delighted to announce that the new ePayments prepaid MasterCard is ready to order! A new card programme includes a number of advantages, such as: - new branded ePayments design, - revised logistics process with prompt delivery times, - online system for monitoring operations. If an old card will be blocked, you will be able to order a new card for free. Please inform us about your decision. " I replied to them the next day (11th May) stating the following: "1. First of all, please understand, it is not my fault that the standard delivery time is over and I've still not received the card. 2. Moreover, there is no way to find out which postal/courier company was used to deliver the card and what are the tracking details, if it was actually dispatched. 3. You have left me with two options, which is, either to block the previous old card and issue a new one, and in this case the old card cannot be unblocked if it will be delivered later, or to order a new card for free. This seems to me very strange, as if , you do not care at all, for what type of service you provide to the customer . 4. In such cases, usually, if it is not the customer's fault, the provider should do something for the customer, on priority basis, to expedite the delivery so that the customer remains satisfied and their customer rights remain defended. 5. So what do you suggest now ? To order a new card for free and again wait for months to receive it ? Or. better, you check first what went wrong with the previous delivery and rectify it for once and for all ? This would, in fact, be better for the company reputation. 6. What I decide is, I'll order the new ePayments prepaid Master card for free, and on the other hand, I'll request you to express deliver the card to me. In this way, the customer still remains satisfied. Thanks." I still did not get any reply from the support team , although I repeated the message yesterday (12th May). Earlier, when I was contacting them on this particular issue, they replied promptly. Now, since the last questions which I posted twice, they are not replying. What do you think about this ? Is this SCAM ?