ePassporte Should Be Fixed By Next Week!

rapidfree4u Peon

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#1

ePassporte: Visa Situation Should be Resolved Next Week
The issue is with Visa and not with its bank, says ePassporte
By Tom Hymes
Sep 3rd, 2010 02:26 PM

SANTA MONICA, Calif.â€”In response to a call from AVN seeking further clarification on the sudden suspension by Visa of the ability by ePassportâ€™s West Indies-based bankâ€”St. Kitts-Nevis-Anguilla National Bank Ltd.â€”to process Visa transactions, ePassporteâ€™s business account manager called to comment on the situation.

â€œThe problem,â€ he said, â€œis not our bank. Our bank is perfectly fine. Everybodyâ€™s money is safe. The issue is literally with Visa. Visa functionality is the only thing thatâ€™s down, which means eCards and vCards. We are working to resolve the issue and we will have a resolution by next week, but at this point in time we donâ€™t have any more information and we will contact everyone as soon as we do have any update at all.â€

When asked about the increasing concern among some ePassporte clients that their money might remain inaccessible for some time to come, leading them to seek alternative means of delivery, he said, â€œI think the most important thing right now is for people to be patient until we have a solution. I wouldnâ€™t move any [funds] at this point, because by the time you would receive a wire weâ€™ll either have Visa functionality back up or we will have found another solution.

â€œThe problem,â€ he added, â€œis that yesterday we were given about an hourâ€™s notice of the situation, so there really wasnâ€™t enough time for us to prepare any sort of documented statements other than the message that came from our CEO and owner, Christopher Mallick.

â€œThereâ€™s nothing to worry about," he stressed. "Itâ€™s an issue with Visa, not with our bank. All of our functions outside of Visa are working perfectly. If peopleâ€™s funds are in their wallets, they can feel free to contact customer service and do a wire disbursement, but if they can wait, that would be my recommendation. I wouldnâ€™t make any hasty decisions. But weâ€™re not going anywhere; thereâ€™s nothing wrong with the business. This was an unforeseen issue, and weâ€™re not exactly sure where it came from on Visaâ€™s side.â€

Before hanging up, he once again expressed his hope that calm would prevail over the long holiday weekend, after which the company expects that the situation will be quickly resolved.

â€œThere really is nothing to be panicked about,â€ he said. â€œWe just have to be patient and see what the solution is. All I can say is that if we had been given more notice, we obviously would have been better prepared and would have contacted all of our clients beforehand.â€

In the meantime, AVN has learned that several affiliate programs have sent letters to their affiliates notifying them that they are temporarily suspending the use of ePassporte until the Visa issues are resolved, and recommending that people log in to their accounts and change their payment options to either checks or wire transfers.

Check back with AVN for more updates as this story unfolds.
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Epassporte and Visa will resolve their issues by next week according to latest news from the Epassporte Business Manager. It was a technical issue and it did not regard any legal issues.

http://news.avn.com/articles/ePassporte-Visa-Situation-Should-be-Resolved-Next-Week-410832.html

rapidfree4u, Sep 3, 2010 IP

ziko00213 Active Member

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#2

Thanks for the Great News ...

ziko00213, Sep 4, 2010 IP

mistergold Member

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#3

I hope it will be

mistergold, Sep 4, 2010 IP

webmoney Well-Known Member

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#4

Well owner of Epassporte says that... its his wish... we need some statement from VISA or that bank to believe.

webmoney, Sep 4, 2010 IP

2beers Well-Known Member

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#5

yes, I hope they fix it very soon because I need to receive a lot of money from affiliates , and they put things on hold.

2beers, Sep 7, 2010 IP

wadibahi Member

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#6

i think they work hard on this issue now-a-days

wadibahi, Sep 8, 2010 IP

naveenagraj Peon

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#7

i also have epassporte card, and getting updates on this issue daily...

naveenagraj, Sep 9, 2010 IP

Sammy111 Peon

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#8

Hope fully you are right & i wish visa problem sout out soon..

Sammy111, Sep 9, 2010 IP

2beers Well-Known Member

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#9

any news?? did they said something about their problem?

2beers, Sep 9, 2010 IP

webmoney Well-Known Member

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#10

This week is ending and that is only think which is true... no news, nothing... this is not looking very good...

webmoney, Sep 9, 2010 IP

Mogggy Peon

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#11

We at ePassporte are as distressed as you, our valued cardholders, over an action that we did not see coming and as of today we still have received no good basis for it.

First, be assured that your funds are fully safe and protected. You are owed that and it will be fulfilled. The funds are secure.

Second, ePassporte is working with the St. Kitts bank to work out how all payments will be made and when. The details are complicated, because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owner. This issue stems from our processing and reporting ability through the Visa system and their processor.

Third, ePassporte's most important asset has always been our account holder's. We are not going to undermine that asset by treating cardholders in any manner other than the best we can.

Most of us have had the unfortunate experience of dealing with banks and card associations that simply â€œcut us offâ€ and did not pay us. Those actions were limited to card acquiring (merchant accounts), not card issuing, which is what we do. We can all take some comfort in the fact that this situation is not anything like the acquiring side of the business.

We all fully understand that communication to our cardholders is critical. However, it does not help any of us if we are constantly updating you on the basis of the calls that take place almost hourly. It seems to us that giving you facts, based on agreements we are working on is the best form of communication. This is what we will be doing. When we know something, that is a fact, we will report it, quickly. Our staff is all working diligently to resolve these issues and the many moving and complicated parts of getting the funds returned. Therefore, please do not mistake our silence as â€œhidingâ€, â€œavoidingâ€ or â€œstringing you alongâ€. We too have funds that are stuck in the system, as well as massive costs of operation without any income.

Rest assured that when we know, you will know and you will all be satisfied with the results. Again, your money is safe.

For those of you that have been in the industry for many years, I hope you will recall that I have a very strong track record of fighting for the rights of webmasters, program sponsors, billing companies, merchants and the industry; that dedication continues.

Thanks you for your understanding in this difficult time and for your support over the last 8 years of our operations.

Chris Mallick
For ePassporte
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Well this is the statment from today, but for me its the same sh*t as last week

Mogggy, Sep 9, 2010 IP

webmoney Well-Known Member

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#12

For me this is positive news right now... it just says cal down we are working on it and once resolved please come back.

Sometimes is not knowing better than knowing too much.

webmoney, Sep 10, 2010 IP

Greg B Well-Known Member

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#13

This Epassporte issue is a nightmare for webmasters and common customers alike. The extended run around and nebulous statements from Epassporte just add to the disaster.

Greg B, Sep 10, 2010 IP

webmoney Well-Known Member

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#14

"Next week" is over and this week is already started and no news so far... they should post some update at least 2 times per week... I saw only 2 statements so far...

webmoney, Sep 14, 2010 IP

vannarith Active Member

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#15

Will we be able to withdraw money from epassport via visa ? I see that currently epassport stop paying via visa.

vannarith, Sep 15, 2010 IP

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ePassporte Should Be Fixed By Next Week!

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