Hallo Sir/Madam, I have been losing sleep over the past few days over this problem. I have a VPS server . My host dont help much about this issue. Emails sent out by my site, most of them anyway land in hotmails junk folder. This is very bad for me as email verifications are important and I lose a lot of new signups daily because they dont see the verification email in the junk folder. I went to check Dns report about my site. Most of it is all fine except one yellow one which I paste below. Please an easy explanation on how to fix this would be highly appreciated. I am a newbie and most forums reply me in chinese as I dont know what they explaining. I have to IP's on my server. Ip1 is not in use. My site is currently using Ip2 . Please, any help sir/madam will be highly appreciated. Happy Thanks Giving.
you can't do anything to change this, only to report to hotmail that the messages are not spam, they entered in the filtre probably because someone from the same domain, or someone from the same IP spammed hotmail.
Also, many (most?) people on hotmail only accept mail from people on their whitelist. All other mail goes into their spam folders. There is no way around this problem other than to ask people to add you to their whitelist when they register at your website. You might try tweaking your site so that it provides an obvious notice to hotmail account holders that they should check their spam folder if they do not receive your email within 10 or 15 minutes. I would also make sure verification emails never contain obvious marketing statements.
Have you enabled SPF on your DNS - that is very important for Hotmail (and others). Also, try fixing the issue they raise - you should not be sending emails which break RFC821 4.3 (and RFC2821 4.3.1).
sorry to revive an old thread but.. i am having a similar issue which has not been fixed by adding spf records, modifying spf records, getting added to sender ID on hotmail or anything else that i can find info on what to try.. taf.trade-a-favour-ltd.net is the hostname of my dedicated server, tradeafavour.net is the account that is for my main site on that server, (it has its own account, as do several other domains). all the domains have the issue of mail disappearing, (need to add spf records for the others), but until i can get one domain sending to hotmail and not ending up in the junk folder i dont want to edit the others too. hotmail have added tradeafavour.net and taf.trade-a-favour-ltd.net to their whitelist so the mail shouldnt now be going to the junk folder, but it is. That leads me to think that the issue above is the reason why. So.. how do i fix it so that the mail originates from the mail server that sends it and not the hostname of the server? a check on http://www.dnsstuff.com/ shows that the only real issue is the one above, (the only other two are "Nameservers on separate class C's" and "Although you have at least 2 NS records, they both point to the same server", not mail related). edit: I am using the spf setup wizard to create/edit the spf records http://old.openspf.org/wizard.html
Your server IP is blacklisted. This happens A LOT with shared hosting servers 'cause the servers have been used for spam by that 1 stupid hostee. Ask for a server switch, if worst comes to worst: * go to a new host OR *backup your account, delete it, open and new one and upload the backup. If it's a large hosting company you're likely to be on a new server Hope I've helped
it's not shared hosting, its a dedicated server, the ip address i use for the main site, *.*.*.93 is an additional ip address that i requested specifically for that site, (the server has 6 ip addresses in total) hotmail have added the domain to sender id, after checking for an spf record, surely if it was blacklisted they would have seen that and replied accordingly? i dont think its a blacklisting problem, i have edited the spf records to get the mail going into the junk box instead of just disappearing, this is the only problem left to resolve. (if the ip was blacklisted wouldnt the mail still be just disappearing into the ether instead of hitting the junk box?)
Your reverse DNS might be messed up. Make sure that the FQN your server IP RDNSs to is a valid A record of the domain that the sent email is from.
wha? FQN? anyway... so i guess my RDNS is fine its the "tradeafavour.net claims to be host taf.trade-a-favour-ltd.net" that appears to be causing the problem, masquerading if you like?
66.79.178.39 resolves to "rd3.indyanow.com" Top Level Domain: "indyanow.com" basically, if your rdns name doesnt relate to the domain name you used (tradeafavour.net), some spam filters will freak.
ok, so how do i change the rdns record so that it reads correctly. the nameserver should be ns1.tradeafavour.net which correctly resolves to 66.79.178.39. why doesnt it reverse properly and how do i fix it so it does?
ns1.tradeafavour.net = 66.79.178.39 = rd3.indyanow.com = 212.68.205.66 = Could not resolve for 212.68.205.66 umm, wtf?
yeah, you can make an rdns point to anything, lol, it gets kinda crazy sometimes. you have to get in contact with whoever owns the ip you use and ask em to change your rdns to whatever you want. whoever owns rd3.indyanow.com might have had that ip last and had it registered for them