Hi, I have an issue that I hope I can get some help on. One of my websites has a membership system and visitors can email enquiries directly to members. So the way this happens is that someone fills in a form with an email address and my site sends an email to the member, using the email address of the person making the enquiry, so that the member can just hit reply and talk to them directly. I hope that makes sense. This has been working fine but lately, more and more members are complaining that the email is going directly into their spam folder and they're not seeing them. I am wondering if its because the originating email address doesn't match the server sending it. I looked at spf, but don't really understand it or know if it would even help this situation. Any suggestions would be very appreciated. Thanks
I don't think SPF would help in this instance because you are technically forging the sender address and SPF is designed to make that more difficult. Personally what I would do in your situation is send the email from a donotreply@ email address which ends in your domain. Set up the email account and use cron to regularly purge any replies. Then add an extra header with a reply-to address and put in the users email address in that. So you should technically only get responses at your donotreply@ address if someone hits the reply to all button instead of the reply to button. Might not be what your looking for but it's the best I could come up with. Hope it helps.
Thank you so much Martin, that worked, such a simple but brilliant solution that enver occured to me. I can now tell my members to whitelist the address from me and they can still just hit the reply button. Very much appreciated, thank you.