Email Services Mistake Email as Spam

I'm having a big problem. When people join my site, they are sent a welcome email which includes their generated password. The trouble is our emails are getting mistaken as Spam.

I've added a notice on the join page for people to check their junk and bulk email folders if they don't get the message. However many of them fail to read this.

What's even worse is my newsletters I send out with promotional offers and special deals, they get filtered out as Spam. So 98% of the time customers don't even get the emails I send. This is really costing me a lot of money, because I can't market to my own customers.

What solutions do I have?

I'm thinking of trying to import my customer account information into Gmail or Yahoo and sending the messages through their server. I figure if I send it through their server, it'll be less likely to be deleted.

What really angers me is, this doesn't just happen on my sites stuff. This happens on services I join. I wait and wait and wait for my email confirmation and it never comes. Then I check my bulk mail folder and sure enough there it is.

Does anyone else experience this problem? Any solutions?

 

As for the mailing list, I recommend using some relible service provider (aweber.com, ymlp.com). I don't recommending sending stuff via gmail account or through your own server. Basically your IP can get blacklisted and nobody will get your mails. Reliable email providers will ensure that your message gets delivered (with much higher percentage, although there's no 100% surefire method to guarantee that everybody would get the mail).

You can try sending the password in Plain text (rather than HTML) and make it really simple. Also make sure that when somebody joins, they will see a polite text that tells them to check their junk mail folder.

 

I had the same problem with my membership site (supported by the membership framework 'amember'). E-mails ended up in the spambox.

So I decided not to do e-mail confirmation. If they pay, it's confirmed well enough.

For promo's and special deals you can let your subscribers sign up to aweber or any known autoresponder and broadcast from there.

Not a solution that wins the 'beauty' award, but it works compared to the troubles I had before, like you.

 

This is a fairly common problem. The emails are sent out by php which makes them look like spam. You can send them emails out manually or you can change the php script to connect to an email server and send it out though that.