Email invoices

Discussion in 'Optigold ISP' started by tbohen, Jun 2, 2005.

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  1. #1
    Recently we've been getting a lot of calls about not getting email invoices, the way its always been in Opti the override email is just the username and somehow opti knew to insert the @cmsinter.net domain, our default domain. Now when I test it I have to put the domain after the username or they don't get invoices, any ideas?
     
    tbohen, Jun 2, 2005 IP
  2. tbohen

    tbohen Peon

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    #2
    Here's my log. Does appear its not inserting domain name? But it always used to, what did I screw up?

    2005-06-02 15:51:53 1 NOT_DELIVERED junev CMSInter.Net LLC Invoice# 050523-0238
     
    tbohen, Jun 2, 2005 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    You would want to check your mail server logs. That simply means it was not accepted for delivery by your mail server (for whatever reason).
     
    digitalpoint, Jun 2, 2005 IP
  4. tbohen

    tbohen Peon

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    #4
    Well I could check the logs but I'm sure its rejecting it because there is no domain on the username, I think my snip was probably confusing because the domain name and the company name are cmsinter.net. So the email is being sent to "2005-06-02 15:51:53 1 NOT_DELIVERED junev" now like I said this "used" to work I think opti would insert the default domain name if there wasn't one, or am I crazy?
     
    tbohen, Jun 3, 2005 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    No, Optigold would never insert the domain if there wasn't one on the override email address. So if it worked at one point, it had to be the email server that was correcting it automatically.
     
    digitalpoint, Jun 3, 2005 IP
  6. tbohen

    tbohen Peon

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    #6
    ok, do you have an idea for a trick to add @cmsinter.net after the un if there is no domain present? And in the future can I change how it adds something to the override email field, currently it appears it just puts the UN there, can I tell opti to insert @cmsinter.net?
     
    tbohen, Jun 3, 2005 IP
  7. digitalpoint

    digitalpoint Overlord of no one Staff

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    #7
    You can use the Replace function (under Scripts menu) to replace with a calculated result of:

    If (Length (Override Email Address) > 0, Override Email Address & If (PatternCount (Override Email Address, "@"), "", "@cmsinter.net"), "")
    Code (markup):
    As far as going forward, if you have it setup to automatically set the override email address to the user's login, the login would need to contain the domain.
     
    digitalpoint, Jun 3, 2005 IP
  8. tbohen

    tbohen Peon

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    #8
    Thanks, I would say I don't want it to set the override email address upon signup, where do I shut this off?
     
    tbohen, Jun 3, 2005 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    Under the accounts preferences.
     
    digitalpoint, Jun 3, 2005 IP
  10. tbohen

    tbohen Peon

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    #10
    I'm probably looking right at it, but what option turns it off? I don't see anything under preferences/accounts.
     
    tbohen, Jun 6, 2005 IP
  11. digitalpoint

    digitalpoint Overlord of no one Staff

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    #11
    Override Email Set To First Email Address (and the option that lets it fall back to the customer's login).
     
    digitalpoint, Jun 6, 2005 IP