this is the situation i am in... Scared to sell anymore lol. basically I sold an iphone for 700 a buyer with 40 rep purchased with an unconfirmed address. But paypal told me to ship because they cover unconfirmed address now. Shipped with+ tracking+sign confirmation. item delivered 3-5days few days gone by later on. buyer said his account was stolen. Payment: unauthorized. apparently his confirmed address was in usa and the hijacker used a canada address which i shipped to. What can i do in this case?
You should call PayPal to find out what to do. Assuming your transaction was eligible, you will need to show them both your proof of shipping and proof of delivery info. Here are the details: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/sell/SellerProtection-outside (that's for US sellers, if you are outside the US follow the link here)
You should have had insurance on the item? In which case you can simply get the money back from the postal service.
"Insurance" from the postal service would not cover this. This would only cover lost or damaged, not fraud. Chances are you won't ever see the money, I had a similar situation where I sent an item and they claimed their account was high jacked, lost $500 and moved on.
hey how can it be happened that the buyers account was hacked and he gets it back i think he is fooling you dont listen to him he must be a fraud tell paypal and be clam you have done your job dont be worry complain to paypal
Complaining to Paypal never works, thats why you should always pay for the insurance. They will always side with the buyer.
PAYPAL DON work for sure .i lost with paypal nearly £150 just last month .they just give money to buyer and give you a link to read our policys and i bet to every paypal user if once they read paypal poilcys the stop using it .Buh question is what else we use ? google checkout or world pay . well i dont know. Best ways is give paypal a try nothing else you can do .
Im really sorry to hear that. I am really shocked that paypal ships to unconfirmed addresses now. I didnt have much issues with them; maybe i knw how to deal. But it is true that they donot care much. If you shipped to an US add then it would have been a little easier. You should report the case, to cops and also paypal/ebay. You have rights so go for it. Orelse You just got ripped... good luck mate
Paypal unathorised are a joke... if you have proof of shipping you will be fine and should be covered